Adding an Email Address to a Call Ticket

Associate call tickets with email addresses to keep your contacts organized. You can add an email address in a call ticket if the phone number isn't already associated with a contact's email address. 

To add an email address to a call ticket:

  1. Go to a ticket that doesn't have an email address added to the Info panel on the right. 
  2. Click Add email in the Info panel on the right. 
  1. Click the field and enter the customer's email address.
  2. Select an existing contact from the list or click Add new email address. 

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