Adding Filters in Your Knowledge Base

View articles matching conditions you define by adding filters in your Knowledge Base. Filters can help you find specific articles or articles with something in common, such as a label. Add as many filters as you need to fine-tune the list of articles in your Knowledge Base. 

To add a filter to your Knowledge Base:

  1. Click the Knowledge Base icon in the side panel.
  2. (Optional) Click the Language icon  at the top right and select a language. 
  3. Click the Filters icon on the left.
  1. Click + Add Filter and select a filter:
5.  (Optional) Select a list or card view at the top to choose how you want to view your articles. 
6.  (Optional) Sort your articles by update date using the Newest First / Oldest First menu. 

Related Articles

Custom Widgets

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles fr

4 min read
Read Article

Creating and Managing Articles

Filtering Articles by Label

View articles in your Knowledge Base that have or do not have specific labels. Adding label filters allows you to organize and categorize your articles further. To filter articles by label: Click the Knowledg

2 min read
Read Article