Adding New Agents to Your Call Center

Previously, you could restrict team members from accessing your Call Center. Now, when you add new team members, they're automatically added as agents with access to your Call Center.

If you have existing team members that need access to your Call Center, add them as new agents. 

To add a new agent to your Call Center:

  1. In the Wix Answers app, go to Settings > Support Channels > Call Center > Agents.
  1. Click + Add New Agent.
  2. Enter the name of a team member and select them from the list. 
Note:
Call Center agents have a green checkmark next to their name in the list of team members.