Bypassing SSO to Log in to Your Wix Answers Account

You can use safe mode to regain access to your Wix Answers account if you're locked out due to an SSO (Single Sign-On) misconfiguration. Learn more about setting up SSO for your users.

To log in using safe mode:

  1. Enter https://TENANT_SUBDOMAIN.wixanswers.com/account/agents/signin?safeMode=true in your browser address bar. 
  2. Replace "TENANT_SUBDOMAIN" with the first part of your Wix Answers URL and press Enter.
Example:
If your Wix Answers URL is https://support.wixanswers.com, go to: https://support.wixanswers.com/account/agents/signin?safeMode=true
Tip:
If you're unsure of the first part of your Wix Answers URL, email forgotdomain@wixanswers.com for help recovering your account. 

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