Wix Answers Help Center
About Feature Request Articles
Feature Request articles allow you to inform and update customers about features you don't yet offer. They can also help you determine which products or services customers want most, so you know what to develop next.
Tips:
- Customize the structure and content of all your Feature Request articles from your Help Center settings.
- Review your top Feature Requests from the Knowledge Base Insights dashboard.
Voting for Feature Requests
Customers can vote for Feature Requests by clicking Vote at the bottom of an article. When a customer votes or has their ticket linked to a Feature Request, they become a follower of the article. Later, when you update the Feature Request's status, followers receive notifications.
Show me how
Tip:
Link tickets to Feature Requests whenever customers inquire about features you don't have. You can let them know that they'll receive an update if and when the feature is released.
Feature Request Statuses
Unlike regular articles, Feature Requests display a status at the top of the live article. The status lets customers know of the feature's current development stage. When you update the status you can send automatic notifications to followers.
Show me how
Tip:
Customize the email template you can send to followers when you update the status.
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