Customizing the Outside Business Hours Messages in Your Call Center Lines

Choose how to respond to customers that try to reach your line outside of business hours. You can choose to play a custom "text to speech" message or your own audio file. If customers send SMS messages to your line during this time, you can automatically reply with a custom text message. 

To set your outside business hours messages:

  1. In the Wix Answers app, go to Settings > Support Channels > Call Center & SMS > Lines.
  1. Select the relevant line or click Manage to the right of it.
  2. Click the Business Hours tab at the top of the page. 
  3. Click Change next to the relevant option in the Outside Business Hours Messages section:
5.  Repeat these steps for each line in your call center. 
Learn how to set your business hours:

Related Articles

Setting Up Call Lines

Setting the Business Hours of Your Call Center Lines

Set the business hours of each line in your call center to make sure they're only open when your team is available to take calls. By default, your lines are open 24/7, but you can edit their hours by following

2 min read
Read Article

Managing Queues

Setting Custom Business Hours for Specific Queues in Your Call Center

You can set a call center queue's business hours so they differ from other queues connected to the same line. When callers reach a closed queue, they'll hear your customized message before the call is routed ac

2 min read
Read Article

Setting Up Call Lines

Closing Call Center Lines for Holidays and Planned Downtime

Add downtime to your call center when you need to close the lines for holidays or other planned events. To add downtime to your lines: In the Wix Answers app, go to Settings > Support Channels > Call Center

2 min read
Read Article

Setting Up Call Lines

Adding SMS to Your Call Center Line

Add SMS (Short Message Service) to your call lines to support text messaging in your ticketing system. You can allow incoming messages from customers, outgoing messages from team members, or both.Important: To

2 min read
Read Article

Managing Queues

Managing Call Center Queue Settings

Adjust the settings for each of your queues to make sure your call center runs smoothly. From the queue settings, you can manage general settings, call routing, business hours, and waiting and hold options. Tip

4 min read
Read Article