Customizing Your Help Center Article Types

Customize the structure and content of each article type to fit your help center's needs. For each article type, you can edit the top section and add a Categories List and Selected Articles section.

Note:

We're currently working on releasing new help center settings. If the steps in this article do not match your help center settings, click here for directions.
You can add up to 10 total sections, including the default sections, to each article type.

Learn more about:

Learn how to add and edit the following sections in your article types:

The Selected Articles section for displaying specific articles on the page.
The Category List section for displaying a list of your categories and subcategories.
The Custom Section built from your own HTML or CSS code.

Editing the top section of your article types

Customize the layout, contents, and background of the top section for each of your article types.

Tip:

Learn how to customize the header and footer that appear on every page of your Help Center.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select the article type you want to edit (Informative Article, Feature Request, or Known Issue).
Edit the Layout:
1. Click Layout in the Top Section component.
2. Select a layout:
  - Center: Display the Top Section contents in the center. Click the Height drop-down and select the height (Short or Tall).
  - Compact: Display the Top Section contents at a minimal height with the text aligned to the left.
  - Side by Side: Display the Top Section contents next to an image:
    1. Set the text alignment from the Align drop-down (Align Left, or Align Right).
    2. Set the height from the Height drop-down (Short or Tall).
    3. Click the Image toggle to show an image (desktop only):
      1. Click Change, then select the image you want to upload from your computer and click Open.
      2. Click the Opacity slider and drag it sideways to adjust the image opacity.
Edit the Contents:
1. Click Contents in the Top Section component.
2. Click the Title field and edit the title text.
3. Click Change next to Title Color to edit the title font color.
4. Click the Show subtitle toggle to enable it. Then edit the subtitle text and color.
5. Click the Search bar toggle to enable it.
Edit the Background:
1. Click Background in the Top Section component.
2. (Optional) Click the Image toggle to display an image behind your Top Section:
  1. Click Change to upload your own background image.
  2. Click the Scale drop-down to change how your background image is scaled:
    - Cover: The image is cropped to fill the entire Top Section.
    - Original size: The image displays at its original size.
    - Fit width: The image is cropped to fit its width within the Top Section.
    - Fit height: The image is cropped to fit its height within the Top Section.
  3. Click the Opacity slider and drag it sideways to adjust the image opacity.
  4. (Optional) Click the Use a different image for mobile toggle to display a different background image on mobile. Then edit the image, scale, and opacity.
3. Click Change next to Color to edit the background color.
Click Save at the top right.
Repeat these steps for each of your article types in step 3 above.

Note: To remove the top section, click the Show More

icon next to Top Section and select Remove.

Editing the Informative Article type

Customize the structure and content the article type used most in your help center - Informative articles. You can allow articles to be voted helpful or unhelpful, provide contact options after unhelpful votes, design the Related Articles section, and more.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select Informative Article.
(Optional) Click the Side Navigation toggle to show a navigation menu to the left of every article type in your help center (including Feature Requests and Known Issues). The menu displays other articles from the same category or subcategory as the article you're viewing.
Edit the Contents:
1. Click Contents in the Informative Article component.
2. Click the Show breadcrumbs toggle to enable navigational breadcrumbs at the top of your Informative Article section.
3. Click Change next to Title color to edit the title font color.
4. Click the Show article info toggle to display author info, update dates, or reading time at the top of articles:
  1. Click the Show the article's author info toggle to display author info then choose what you want to show (Author's first name, and/or Author's profile picture).
  2. Click the Show the last updated date toggle to display the date in which articles were last updated.
  3. Click the Show reading time (minutes) toggle to display the estimated amount of time it takes to read the articles.
5. Click the Allow users to vote on this article toggle to enable or disable it:
  - Enabled: Viewers see Was this article helpful? at the bottom of the article and can vote Yes or No. Choose what happens if users click "No":
    - Show a contact us message: Customers see a message and a button that takes them to your contact page. Edit the Message and Button text in the fields.
    - Show a thank you message: Customers see a thank you message. Edit the text in the Message field to change it.
  - Disabled: Viewers cannot vote on Informative articles.
6. Click the Show next & previous article links toggle to display "Next article" and "Previous article" links below your articles' contents.
  Note: When clicked, these links take customers to the next or previous article in the category or subcategory. The links do not display if there is only 1 visible article in the category or subcategory.
Edit the Related Articles section:
1. Click the Related Articles toggle to enable it.
2. Select a Layout (List or Cards).
3. Click the Title toggle to enable a title for the Related Articles section, then edit it.
4. Click the Show associated category toggle to show the category of each Related Article.
5. Click the Show opening sentence toggle to show the first part of each Related Article's content.
6. Click the Show reading time (minutes) toggle to show each Related Article's estimated amount of time it takes to read.
Click Save at the top right.

Editing the Feature Request Article type

Customize the structure and content of the Feature Request article type. These articles help you gauge interest in features you don't have and inform customers when you develop them. You can let viewers click to vote for features and become followers, show a Related Articles section, and more.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select Feature Request.
(Optional) Click the Side Navigation toggle to show a navigation menu to the left of every article type in your help center (including Informative Articles and Known Issues). The menu displays other articles from the same category or subcategory as the article you're viewing.
Edit the Contents:
1. Click Contents in the Feature Request component.
2. Click the Show breadcrumbs toggle to enable navigational breadcrumbs at the top of your Feature Request section.
3. Click the Show status toggle to show the status of your Feature Requests.
4. Click Change next to Title color to edit the font color of your Feature Request titles.
5. Click the Show article info toggle to display author info, update dates, or reading time at the top of articles:
  1. Click the Show the article's author info toggle to display author info then choose what you want to show (Author's first name, and/or Author's profile picture).
  2. Click the Show the last updated date toggle to display the date in which articles were last updated.
  3. Click the Show reading time (minutes) toggle to display the estimated amount of time it takes to read the articles.
6. Click the Let users vote for this feature toggle to enable it. Then edit the Thank you message users see after they vote.
7. Click the Show next & previous article links toggle to display "Next article" and "Previous article" links below your articles' contents.
  Note: When clicked, these links take customers to the next or previous article in the category or subcategory. The links do not display if there is only 1 visible article in the category or subcategory.
Edit the Related Articles section:
1. Click the Related Articles toggle to enable it.
2. Select a Layout (List or Cards).
3. Click the Title toggle to enable a title for the Related Articles section, then edit it.
4. Click the Show associated category toggle to show the category of each Related Article.
5. Click the Show opening sentence toggle to show the first part of each Related Article's content.
6. Click the Show reading time (minutes) toggle to show each Related Article's estimated amount of time it takes to read.
Click Save at the top right.

Editing the Known Issue Article type

Customize the structure and content of the Known Issue article type. These articles help you collect complaints about issues you're aware of and inform customers when they're fixed. You can let viewers click to report when they're experiencing issues, edit the thank you message, display Related Articles, and more.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select Known Issue.
(Optional) Click the Side Navigation toggle to show a navigation menu to the left of every article type in your help center (including Informative Articles and Feature Requests). The menu displays other articles from the same category or subcategory as the article you're viewing.
Edit the Contents:
1. Click Contents in the Known Issue component.
2. Click the Show breadcrumbs toggle to enable navigational breadcrumbs at the top of your Known Issue section.
3. Click the Show status toggle to show the status of your Known Issues.
4. Click Change next to Title color to edit the title font color.
5. Click the Show article info toggle to display author info, update dates, or reading time at the top of articles:
  1. Click the Show the article's author info toggle to display author info then choose what you want to show (Author's first name, and/or Author's profile picture).
  2. Click the Show the last updated date toggle to display the date in which articles were last updated.
  3. Click the Show reading time (minutes) toggle to display the estimated amount of time it takes to read the articles.
6. Click the Allow users to report this issue toggle to enable it. Then edit the Thank you message customers see after reporting that they're experiencing the issue.
7. Click the Show next & previous article links toggle to display "Next article" and "Previous article" links below your articles' contents.
  Note: When clicked, these links take customers to the next or previous article in the category or subcategory. The links do not display if there is only 1 visible article in the category or subcategory.
Edit the Related Articles section:
1. Click the Related Articles toggle to enable it.
2. Select a Layout (List or Cards).
3. Click the Title toggle to enable a title for the Related Articles section, then edit it.
4. Click the Show associated category toggle to show the category of each Related Article.
5. Click the Show opening sentence toggle to show the first part of each Related Article's content.
6. Click the Show reading time (minutes) toggle to show each Related Article's estimated amount of time it takes to read.
Click Save at the top right.

To customize additional text in your help center, such as the search bar placeholder:

Click the Advanced tab at the top.
Click the Show More icon next to the relevant language and select Customize Text.
Translate each Text field.
Note: Use the Search field to locate specific text strings or keys.
Click Save.
Repeat these steps for each language.

Note:

To undo changes that you have not saved, click Revert at the top right.

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