Customizing Your Help Center Categories Pages

Create a cohesive viewing experience by customizing the pages of your Help Center that list categories, subcategories, and articles.

Tip:

Preview your changes on the right while you edit your settings. Click the Desktop or Mobile icons at the top to switch between the desktop and mobile versions.

Note:

We're currently working on releasing new help center settings. If the steps in this article do not match your help center settings, click here for directions.

Learn how to edit:

Editing the top section of your Categories pages

Customize the layout and contents in the top section of each of your Categories pages.

Tip:

Learn how to customize the header and footer that appear on every page of your Help Center.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select the Categories page you want to edit (Category List, Subcategory List, or Category (Article List)).
Edit the Layout:
1. Click Layout in the Top Section component.
2. Select a layout:
  - Center: Display the Top Section contents in the center. Click the Height drop-down and select the height (Short or Tall).
  - Compact: Display the Top Section contents at a minimal height with the text aligned to the left.
  - Side by Side: Display the Top Section contents next to an image:
    1. Set the text alignment from the Align drop-down (Align Left, or Align Right).
    2. Set the height from the Height drop-down (Short or Tall).
    3. Click the Image toggle to show an image (desktop only):
      1. Click Change, then select the image you want to upload from your computer and click Open.
      2. Click the Opacity slider and drag it sideways to adjust the image opacity.
Edit the Contents:
1. Click Contents in the Top Section component.
2. Click the Title field and edit the title text.
3. Click Change next to Title Color to edit the title font color.
4. Click the Show subtitle toggle to enable it. Then edit the subtitle text and color.
5. Click the Search bar toggle to enable it.
Edit the Background:
1. Click Background in the Top Section component.
2. (Optional) Click the Image toggle to display an image behind your Top Section:
  1. Click Change to upload a different background image.
  2. Click the Scale drop-down to change how your background image is scaled:
    - Cover: The image is cropped to fill the entire Top Section.
    - Original size: The image displays at its original size.
    - Fit width: The image width adjusts to the width of your screen.
    - Fit height: The image height adjusts to the height of your Top Section.
  3. Click the Opacity slider and drag it sideways to adjust the image opacity.
  4. (Optional) Click the Use a different image for mobile toggle to display a different background image on mobile. Then edit the image, scale, and opacity.
3. Click Change next to Color to edit the background color.
Click Save at the top right.
Repeat these steps for each of your Categories pages in step 3 above.

Note: To remove the top section of a Categories page, click the Show More

icon and select Remove.

Customize the Category List visitors see when they click the All Topics breadcrumb from an article, Subcategory List, or Category (Article List).

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language icon and select the language you'd like to customize.
Click the Currently editing drop-down and select Category List.
Edit the Layout:
1. Click Layout in the Category List component.
2. Select a layout:
  - List: Display categories in a list with 2 or 3 items per row:
    1. Click the Items per row drop-down and choose the maximum number of categories displayed per row (2 or 3 items).
    2. Click the Show category image toggle to display category images in each category. Click Change next to Image background color to edit the color displayed behind transparent category images.
    3. Click the Show No. of items in category toggle to display the number of subcategories or articles in each category.
  - Cards: Display categories in cards with 2-4 items per row:
    1. Click the Items per row drop-down and choose the maximum number of categories displayed per row (2, 3, or 4 items).
    2. Click the Show category image toggle to display category images in each category:
      1. Click the Image resize drop-down and choose how to resize category images:
        
        Cover: Images are cropped to fill the top of each category card.
        
        Original size: Images display at their original size within category cards.
        
        Fit width: Images are cropped to fit their widths within each category card.
        
        Fit height: Images are cropped to fit their heights within each category card.
      2. Click Change next to Image background color to edit the color displayed behind transparent category images.
    3. Click the Show No. of items in category toggle to display the number of subcategories or articles in each category.
  - Detailed List: Display categories in a list that includes the names of subcategories and articles:
    1. Choose the Category list levels:
      - Show first level only: List the subcategories under each category or list the articles if there are no subcategories.
      - Show all levels: List both the subcategories and articles under each category.
    2. Click the Items per row drop-down and choose the maximum number of categories displayed per row (3 or 4 items).
    3. Click the Show category image toggle to display category images in each category. Click Change next to Image background color to edit the color displayed behind transparent category images.
    4. Click the Show No. of items in category toggle to display the number of subcategories or articles in each category.
Edit the Contents:
1. Click Contents in the Category List component.
2. Click the Show title toggle to display the title of your Category List at the top of the list:
  1. Click the Title field to edit the title.
  2. Click Change next to Title color to edit the color of the title font.
Click Save at the top right.

Editing the Subcategory List page

Customize the Subcategory List that your help center visitors see when they select a category that has subcategories.

Show me how

Editing the Category (Article List) page

Customize the Category (Article List) that displays the list of articles for each category or subcategory of your Help Center.

Show me how

Tip:

Click + Add Section at the bottom to add:

The Selected Articles section to your Category List or Subcategory List pages.
The Category List section to your Category (Article List) page.
The Custom Section to any of your Categories pages.

Note:

To undo changes that you have not saved, click Revert at the top right.

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Learn how to edit:

Editing the top section of your Categories pages

Editing the Subcategory List page

Editing the Category (Article List) page

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Editing the top section of your Categories pages

Editing the Category List page

Editing the Subcategory List page

Editing the Category (Article List) page

Related Articles

Getting Started with Your Help Center

Deciding on the Structure of Your Categories and Subcategories

Before you start writing, come up with a structure for organizing your articles in categories and subcategories. We recommend you find out what your customers ask most, sort their questions into topics, then cr

Setting Up Categories

Creating Categories and Subcategories in Your Help Center

All your published articles exist within your help center's categories and subcategories. Create your categories and subcategories in a structured, organized way so customers and team members can easily find wh

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A category ID (GUID) references a specific knowledge base category, including all translated versions of it. You can get category IDs from the URLs in your Wix Answers account's Categories page.To find a catego

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From your Brands page, you can create new brands and access all the brands you've created. Select a brand to edit its categories, help center, email templates and more.Learn how to add a brand.Note:Each brand's