Customizing Your Help Center's Contact Page

Create a Help Center contact page that makes it easy for customers to contact you, and lets you collect all the information you need to help them.

Note:

We're currently working on releasing new help center settings. If the steps in this article do not match your help center settings, click here for directions.

Editing the Top Section

Edit the layout, contents, and background on your contact page's top section.

Tip:

Learn how to customize the header and footer that appear on every page of your Help Center.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Customize Help Center.
Note: If you have multiple brands, click Customize Help Center in the relevant brand.
Click the Language drop-down and select the language you'd like to customize.
Click the Currently editing drop-down and select Contact Page.
Edit the Layout:
1. Click Layout in the Top Section component.
2. Select a layout:
  - Center: Display the Top Section contents in the center. Click the Height drop-down and select the height (Short or Tall).
  - Compact: Display the Top Section contents at a minimal height with the text aligned to the left.
  - Side by Side: Display the Top Section contents next to an image:
    1. Set the text alignment from the Align drop-down (Align Left, or Align Right).
    2. Set the height from the Height drop-down (Short or Tall).
    3. Click the Image toggle to show an image (desktop only):
      1. Click Change, then select the image you want to upload from your computer and click Open.
      2. Click the Opacity slider and drag it sideways to adjust the image opacity.
Edit the Contents:
1. Click Contents in the Top Section component.
2. Click the Title field and edit the title text.
3. Click Change next to Title Color to edit the title font color.
4. Click the Show subtitle toggle to enable it. Then edit the subtitle text and color.
5. Click the Search bar toggle to enable it.
Edit the Background:
1. Click Background in the Top Section component.
2. (Optional) Click the Image toggle to display an image behind your Top Section:
  1. Click Change to display a different background image.
  2. Click the Scale drop-down to change how your background image is scaled:
    - Cover: The image is cropped to fill the entire Top Section.
    - Original size: The image displays at its original size.
    - Fit width: The image width adjusts to the width of your screen.
    - Fit height: The image height adjusts to the height of your Top Section.
  3. Click the Opacity slider and drag it sideways to adjust the image opacity.
  4. (Optional) Click the Use a different image for mobile toggle to display a different background image on mobile. Then edit the image, scale, and opacity.
3. Click Change next to Color to edit the background color.
Click Save at the top right.

Note: To remove the top section of your Contact Page, click the Show More icon

next to Top Section and select Remove.

Editing the Contact Form Section

Your contact form includes default fields such as email, subject, and description. Edit your form's header and add custom fields to collect the information you need from customers when they submit tickets.

Show me how

Tip:

Click + Add Section at the bottom to add:

The Selected Articles section for displaying specific articles on the page.
The Category List section for displaying a list of your categories and subcategories.
The Custom Section built from your own HTML or CSS code.

Note:

To undo changes that you have not saved, click Revert at the top right.

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