Wix Answers Help Center
Declining or Missing a Call
If an agent declines or doesn't answer a call in time, it waits in the queue for the next available agent.
Declining a call
A window appears in Wix Answers when a call is delivered to you. This includes calls that are inbound, outbound, or transferred from other agents.
Click Decline in the pop-up window to decline the call.
Notes:
- Your status automatically changes to Busy when you decline a call.
- Declined calls route to the next available agents in the queue or continue waiting if no agents are available.
Missing a call
A missed call occurs when an agent doesn't accept or decline a call within 15 seconds of its delivery.
A missed call is delivered to the next agent in the queue, or waits until one is available.
When you miss a call, your status changes to Busy and you can:
When you miss a call, your status changes to Busy and you can:
- Click Change status to Available when you're ready to receive another call.
- Click Stay Busy to close the pop-up and remain in the Busy status.
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