Wix Answers Help Center
Deciding on the Structure of Your Categories and Subcategories
Before you start writing, come up with a structure for organizing your articles in categories and subcategories. We recommend you find out what your customers ask most, sort their questions into topics, then create a list of articles.
Step 1: Sort Your Tickets Into Groups
Review your support tickets and group them into topics or themes. Talk with your support teams to understand the pain points of your customers. You can also check your top support issues in Insights.
Step 2: Create Categories and Subcategories From Your Groups
Next, create categories and subcategories from the groups you created.
Step 3: Create a List of Articles
Make a list of all the articles you'll need to answer your customers' most frequent questions.
Next:
Learn how to create the categories and subcategories of your Help Center.
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