Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your widget's Structure & Content settings.

Multi-brand accounts:

If you have more than 1 brand in your account, you can display knowledge base content from the widget's associated brand only. Learn more about adding brands to your account.

Note:

We've released a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, click here for directions.

Choose which articles customers can access through your widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type.

Important:

Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Widgets.
Hover over the widget you'd like to set up and click Edit.
(For multilingual widgets) Click the language next to Settings for and select a language.
Click Manage next to Search Bar or Category List.
(Optional) Edit the title in the Title field and click Update.
Click Edit next to the relevant language.
Select the Content Accessibility filter(s) you'd like to set up:
- Filter articles by Categories: Include or exclude articles based on their category.
  1. Click Use articles from certain categories.
  2. Choose to include or exclude categories:
    - Include: Leave Use articles from these categories set as the option.
    - Exclude: Click Use articles from these categories and select Content in all categories except those.
  3. Click the drop-down and select the categories you'd like to include or exclude.
- Filter content by Labels: Include or exclude articles that have specific labels.
  1. Click Use articles with the following labels.
  2. Click the relevant drop-down and select a label:
    - Include ANY of these labels: Include articles with any of the selected labels (e.g. select the labels "Widget" and "Get Started", to display articles that have either the "Widget" or "Get Started" labels).
    - Include All these labels: Include articles with all of the selected labels (e.g. select the labels "Widget" and "Get Started", to display articles that have both the "Widget and "Get Started" labels).
    - Exclude: Include articles that do not have the selected labels (e.g. select the labels "Widget" and "Get Started", to display articles that do not have have the "Widget or "Get Started" labels).
- Filter content by Article Types: Include only specific article types.
  1. Click Use only the following types of articles.
  2. Select the article types you'd like to have available in your search bar or category list.
(Optional) Apply your content filters to all your languages:
1. Click Use these settings for all languages.
2. Click Yes, Apply to All.
Click Save.

Displaying selected articles

Showcase specific Selected Articles on your widget to lead customers to common solutions and reduce support requests.

Show me how

Learn how to add contact options so that customers can get support directly from your widget.

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