Wix Answers Help Center
Getting Ticket Replies Rated by Customers
Gauge how helpful your replies are with customer ratings. When you reply to a ticket by clicking Send & Resolve, your customer receives an email where they can rate your reply as "helpful" or "not helpful." Learn more about resolving tickets.
The customer's rating then appears next to the agent's name in the ticket.
With ticket ratings you can:
- View agent and group satisfaction rates in Ticket Insights Agent Performance.
- View your own satisfaction rate from the My Statistics page.
- Filter tickets by positive or negative feedback.
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