Limiting Your Help Center to Logged in Users

You can define who can view your Help Center if you don't want it to be available to everyone. 

To limit your Help Center to logged in users:

  1. In the Wix Answers app, go to Settings > Support Channels > Help Center.
  1. Click the Advanced tab at the top.
  2. Scroll down to the Authentication and Login Options section.
  3. Click Edit next to Your Help Center is visible to Everyone.
  1. Select an option:
    • Logged in users only: Users must sign up and log in to view your Help Center. Select an option:
      • Everybody: Allow anyone that signs up and logs in to view your Help Center.
      • Only customers with email addresses at these domains: Limit your Help Center's visibility to customers that sign up with email addresses from specific domains. Enter the domains you want to allow, pressing the Enter key to separate multiple domain names.
    • Team members only: Only team members can view your Help Center. Learn how to invite team members.
  2. Click Save.
Tip:
Alternatively, you can allow anyone to view your Help Center, but limit ticket submission to logged in users.