Wix Answers Help Center
Creating Language Fallback Links to Articles
Use article IDs to create language fallback links if you have a multilingual Help Center. When clicked, these dynamic URLs take customers to a specific language version of an article. If the article has not been translated, the URL redirects to the default version of the article.
Important:
The steps in this article will not work if the URL of your live help center articles has /kb/ after: https://[YOUR-HELP-CENTER-URL]
Contact us if you have this article URL structure and would like to set up language fallback.
For example:
- Contact us to set up language fallback if your live article URLs are in this format: https://[YOUR-HELP-CENTER-URL]/kb/en/article/[ARTICLE-TITLE]
- Follow the directions below if your live article URLs are in this format:
https://[YOUR-HELP-CENTER-URL]/en/article/[ARTICLE-TITLE]
To create a language fallback link:
- Get the article ID for the relevant article.
Show me how
2. Use the following format to create a language fallback link:
https://[YOUR-HELP-CENTER-URL]/articles/id/[ARTICLE_ID]?locale=[LOCALE]
Note:
Replace [LOCALE] with the language code of the version that should load. If a version doesn't exist in this language, the article will load in your account's default language.
For example:
The following Wix Help Center article link takes you to the French version:
If the article was not translated, the link would take you to the English (default account language) version of the article.
Was this article helpful?