Saving Custom Views in One Inbox

Editing a View automatically saves the changes to your personal profile. "Edited" appears next to the View's name and the next time you access it, your changes will still be in place. If you want other team members to have access to your edits, save your changes to the existing shared View, or to a new one. Alternatively, you can save private Views that only you can access. 
Important:
To save custom Views, you must be an administrator or have a custom role with Create, update, and deleted views enabled in the Ticket List & Saved Replies permissions. 

To save a custom View:

Note:
In the My Tickets, Taken by Me, and My Snoozed Tickets Views, you can filter the ticket lists by status and sort them, but you cannot add other filters. 
  1. Add or edit the View's filters.
3.  (Optional) Add list sorting to the View.
4.  (Optional) Add a status filter to the View.
5.  (Optional) Add the table setup to the View. 
6.  Choose a saving option:
  • Save changes to the View: This overrides the existing View. 
    1. Click Save changes at the bottom of the Views panel.
    2. Click Save to confirm. 
  • Save a new custom View: This creates a new View with the edits you've made. 
    1. Click the Save changes drop-down at the bottom of the Views panel and select Save as.
    2. Enter the View name in the field. 
    3. (Optional) Click the Make View private toggle  to make it a private View that can only be accessed by you.
      Note: Once created, you can't change a private View into a shared View and vise versa. 
    4. Click Create View
Additional actions:
Click the Show More icon  at the top of the Views panel and select:
  • Reset: (If you've edited the View but haven't saved changes) Revert the View to its last saved version. 
  • Rename: Change the name of the View. This option is available for custom Views only, not default Views. 
  • Delete: Permanently remove the View for all team members. This option is available for custom Views only, not default Views.