Spotter Scenario: Handle Tickets Following Changes in Priority

Use the "Handle tickets following changes in priority" Spotter Scenario to apply actions to tickets when their priority changes. You can add other ticket-based conditions and choose from several actions to take. 
Roles and permissions:
To access Spotter, you must be an administrator or have a custom role with Spotter enabled in the Settings > Tools permissions. 

To activate this Scenario:

  1. Click the Spotter icon  in the side panel on the left.
  2. Click the Pre-Made Scenarios tab at the bottom to expand it.
  3. Select the Handle tickets following changes in priority Scenario.
  1. (Optional) Enter a name, up to 120 characters, for the scenario. This makes the scenario easier to find, especially when using the same pre-made scenario multiple times.
  2. Set the priority levels in the If condition that, when changed, will trigger the Then action(s):
    1. Click priority after A ticket's priority has changed from.
    2. Select the priority level that tickets must change from to apply to this Scenario.
    3. Click priority after to.
    4. Select the priority level that tickets must change to in order to apply to this Scenario. 
  3. (Optional) Click + Add a ticket based condition to add a condition that must also be met to trigger the Then action(s). Select the condition type and repeat this step if necessary:
7.  Set the Then action(s) that will occur when the If condition is met:
8.  (Optional) Click + Add Action and select another Then action that will occur:
9.  Click Save & Activate.

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