Wix Answers Help Center
Adding Call Center Filters in One Inbox
Add call center filters to Views to show or hide tickets by queue, line, status, agent, and more.
Note:
Adding call filters delays some real-time updates to the ticket lists by 30-60 seconds.
To add call center filters to Views:
- Click the One Inbox icon in the side panel on the left.
- (Optional) Click the Language icon and select a language to show its Views and tickets.
- Select the View you'd like to edit from the Views panel on the left.
Note:
In the My Tickets, Taken by Me, and My Snoozed Tickets Views, you can filter the ticket lists by status, but you cannot add other filters.
- Click the Show More icon next to the View name and select Edit.
- Click + Add Filter from the Views panel on the left.
- Scroll down and select the relevant filter under Call filters:
Queues
Lines
Call status
Call handled by
Call Duration, Start & Wait Time
Voicemail
7. (Optional) Save the View for other team members to use.
Note:
To save views, you must be an administrator or have a custom role with Create, update, and deleted views enabled in the Ticket List & Saved Replies permissions.
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