Wix Answers Help Center

Insights

INFORMATIVE ARTICLES

About Wix Answers Insights

Use Wix Answers Insights to analyze Key Performance Indicators (KPIs) and make data-driven decisions regarding your customers' issues, your support team's efficiency, and your Knowledge Base's effectiveness.Cho

Insights: Top Issues

Get a general overview of your company's top support issues from your Insights Top Issues page. Make data-driven decisions by discovering the articles most often linked to your customers' tickets.Hover over the

Ticket Insights

Analyze extensive ticket data from your Ticket Insights dashboard. Set time ranges, apply filters, and select metrics in your graph or table to identify key areas your business can improve upon. Ticket metric c

Knowledge Base Insights

Review important Help Center article stats from your Knowledge Base Insights dashboard. Hover over the Insights icon and click Knowledge Base to get started.Filtering Your Knowledge Base InsightsAdjust the fol

Call Center Insights

Pinpoint areas of your Call Center in need of improvement from your Call Center Insights dashboard. Here you can fine-tune call center data on charts and graphs by setting comparison date ranges and customizing

Team Performance Insights

Determine your best performing team members, groups, and locations with Team Performance Insights. Here you can measure efficiency using quantitative data in various, customizable chart types. Ticket metric cal

SLA Ticket Insights

Check how well your team meets Service Level Agreement (SLA) goals with SLA Ticket Insights. Here you can analyze SLA ticket data in various charts using filters and comparison date ranges. Get started:Hover ov

Chat Insights

Discover areas in which you can improve your Live Chat support with Chat Insights. View, filter, and compare data over time in various tables and charts on your dashboard. Analyze the number of chats you receiv

About Call Priority Scores

Call priority scores allow you to automatically route calls by order of importance to optimize your team's workflows and increase caller satisfaction. Each call receives a priority score based on the priority o

FEATURE REQUESTS

Request: Exporting Data from Insights

Currently, it is not possible to export data from Insights. We are constantly working to update and improve our products, and your feedback is greatly appreciated.If this is a feature you would like to see in t