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Multi-Channel Ticketing System
Managing Your Saved Replies
Managing Your Saved Replies
Creating a Saved Reply
Saved replies allow team members to easily add prewritten templates to their ticket replies. Address common questions by creating saved replies for personal use or shared replies for you entire team. Add keyboa
Updating a Saved Reply
Keep your saved replies updated so your customers never miss important information. To update a saved reply: Hover over the One Inbox icon in the side panel and click Saved Replies. Scroll down the list an
Deleting a Saved Reply
Keep your list of saved replies current by deleting old saved replies you no longer need. Important:To delete shared saved replies, you must be an administrator or have a custom role with Manage shared saved re
Adding a Saved Reply to a Ticket
Speed up and simplify your workflow by responding to your most frequently asked questions with saved replies. You can add saved replies to tickets using # keyboard shortcuts, or by searching for them.To add a s
Adding Placeholders to Saved Replies
Add placeholders to saved replies so team members can more efficiently reply with relevant information. Placeholders insert dynamic text within replies such as ticket details, customer details, custom fields an