Wix Answers Help Center

INFORMATIVE ARTICLES

Setting Your Organization Name

Your organization name appears in all of your email notifications, and in your SEO settings. To set your organization name: In the Wix Answers app, go to Settings > Account > General Info. Click Edit next t

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

Setting Your Time Zone

Set your time zone to make sure your dashboards and statistics display accurate data. To set your time zone: In the Wix Answers app, go to Settings > Account > Time & Languages. Click Edit next to Timezone.

Closing Your Wix Answers Account

We're sorry to see you go!If you wish to close your Wix Answers account please send an email to support@wixanswers.com.

Obtaining an API Key to Your Wix Answers Account

Certain features require an API key in order for your support platform to function with outside resources. Add an API key for each external app you want to use. To obtain an API key: In the Wix Answers app, g

Editing Email Templates

Personalize the emails Wix Answers automatically sends to your customers and team members. Edit, enable, or disable each template in all your supported languages from your Email Templates settings. To edit your

Adding Webhooks to Your Wix Answers Account

Easily set up event reactions with webhooks. Trigger HTTP callbacks when a particular event occurs on your platform and deliver data to other applications in real time.To set up a Webhook: In the Wix Answers

Removing a Language from Your Wix Answers Account

You can remove any language that you add to your Wix Answers account, except for the primary language. Note:Removing a language removes it from your ticketing system and help center. It is possible to add it ag

Managing Your Labels

Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:To manage labels, you must be an administrator

Adding Okta as a Login Option

Allow team members to sign in to your company's Wix Answers account via Okta single sign-on (SAML SSO). Note:You must be an admin in your enterprise's Okta account to set up the configuration. Step 1 | Create a

Setting the Authentication Options for Logging Into Your Wix Answers Account

Choose how you would like team members to be able to log in to your company's Wix Answers account. By default, team members can log in using their email and password or Google account. You must keep at least on

FEATURE REQUESTS

Request: Additional Supported Languages

Currently, Wix Answers supports several languages. Click here to see the list of supported languages.We are always working to update and improve our products, and your feedback is greatly appreciated. Please le

Request: Changing The Primary Language of Your Account

The language you select when you sign up for a Wix Answers account becomes your primary language. Currently, it is not possible to change your account's primary language. We are always working to update and imp

Wix Answers Help Center

Account Settings

Setting Your Organization Name

Your organization name appears in all of your email notifications, and in your SEO settings. To set your organization name: In the Wix Answers app, go to Settings > Account > General Info. Click Edit next t

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

Setting Your Time Zone

Set your time zone to make sure your dashboards and statistics display accurate data. To set your time zone: In the Wix Answers app, go to Settings > Account > Time & Languages. Click Edit next to Timezone.

Closing Your Wix Answers Account

We're sorry to see you go!If you wish to close your Wix Answers account please send an email to support@wixanswers.com.

Obtaining an API Key to Your Wix Answers Account

Certain features require an API key in order for your support platform to function with outside resources. Add an API key for each external app you want to use. To obtain an API key: In the Wix Answers app, g

Editing Email Templates

Personalize the emails Wix Answers automatically sends to your customers and team members. Edit, enable, or disable each template in all your supported languages from your Email Templates settings. To edit your

Adding Webhooks to Your Wix Answers Account

Easily set up event reactions with webhooks. Trigger HTTP callbacks when a particular event occurs on your platform and deliver data to other applications in real time.To set up a Webhook: In the Wix Answers

Removing a Language from Your Wix Answers Account

You can remove any language that you add to your Wix Answers account, except for the primary language. Note:Removing a language removes it from your ticketing system and help center. It is possible to add it ag

Managing Your Labels

Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:To manage labels, you must be an administrator

Adding Okta as a Login Option

Allow team members to sign in to your company's Wix Answers account via Okta single sign-on (SAML SSO). Note:You must be an admin in your enterprise's Okta account to set up the configuration. Step 1 | Create a

Setting the Authentication Options for Logging Into Your Wix Answers Account

Choose how you would like team members to be able to log in to your company's Wix Answers account. By default, team members can log in using their email and password or Google account. You must keep at least on

Request: Additional Supported Languages

Currently, Wix Answers supports several languages. Click here to see the list of supported languages.We are always working to update and improve our products, and your feedback is greatly appreciated. Please le

Request: Changing The Primary Language of Your Account

The language you select when you sign up for a Wix Answers account becomes your primary language. Currently, it is not possible to change your account's primary language. We are always working to update and imp