Wix Answers Help Center

Account Settings

ARTICLES

Setting Your Organization Name

Your organization name appears in all of your email notifications, and in your SEO settings. To set your organization name:Hover over Settings  in the side panel and click Account.Click Edit next to...

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. Vie...

Setting Your Time Zone

Set your time zone to make sure your dashboards and statistics display accurate data. To set your time zone:Hover over Settings  in the side panel.  Hover over Account and click Time & Languages...

Closing Your Wix Answers Account

We're sorry to see you go!If you wish to close your Wix Answers account please send an email to support@wixanswers.com. 

Obtaining an API Key to Your Wix Answers Account

Certain features require an API key in order for your support platform to function with outside resources. Add an API key for each external app you want to use. To obtain an API key:Hover over Setting...

About Email Templates

Wix Answers comes with several customizable, dynamic email templates that are automatically sent to your customers when specific actions occur. You can customize the following notification email templ...

Adding Webhooks to Your Wix Answers Account

Easily set up event reactions with webhooks. Trigger HTTP callbacks when a particular event occurs on your platform and deliver data to other applications in real time.To set up a Webhook:Go to Settin...

Removing a Language from Your Wix Answers Account

You can remove any language that you add to your Wix Answers account, except for the primary language. Note:Removing a language removes it from your ticketing system and help center. It is possible to...

Managing Your Labels

Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:You must be an admin to manage labels...

FEATURE REQUESTS

Request: Additional Supported Languages

Currently, Wix Answers supports several languages. Click here to see the list of supported languages.We are always working to update and improve our products, and your feedback is greatly appreciated....

Request: Changing The Primary Language of Your Account

The language you select when you sign up for a Wix Answers account becomes your primary language. Currently, it is not possible to change your account's primary language. We are always working to upda...

KNOWN ISSUES

6 May, 2020 - Log in / Log out Issues

This issue is now resolved. We thank you for your patience and understanding as we worked to resolve this issue.