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INFORMATIVE ARTICLES
Setting Your Organization Name
Your organization name appears in all of your email notifications, and in your SEO settings. To set your organization name: In the Wix Answers app, go to Settings > Account > General Info. Click Edit next t
Adding a Language to Your Wix Answers Account
With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o
Setting Your Time Zone
Set your time zone to make sure your dashboards and statistics display accurate data. To set your time zone: In the Wix Answers app, go to Settings > Account > Time & Languages. Click Edit next to Timezone.
Closing Your Wix Answers Account
We're sorry to see you go!If you wish to close your Wix Answers account please send an email to support@wixanswers.com.
Obtaining an API Key to Your Wix Answers Account
Certain features require an API key in order for your support platform to function with outside resources. Add an API key for each external app you want to use. To obtain an API key: In the Wix Answers app, g
Editing Email Templates
Personalize the emails Wix Answers automatically sends to your customers and team members. Edit, enable, or disable each template in all your supported languages from your Email Templates settings. Tips: View
Adding Webhooks to Your Wix Answers Account
Easily set up event reactions with webhooks. Trigger HTTP callbacks when a particular event occurs on your platform and deliver data to other applications in real time.To set up a Webhook: In the Wix Answers
Removing a Language from Your Wix Answers Account
You can remove any language that you add to your Wix Answers account, except for the primary language. Note:Removing a language removes it from your ticketing system and help center. It is possible to add it ag
Adding a Brand to Your Wix Answers Account
Provide a distinct support experience in both your help center and your ticketing system by adding additional brands to your account. View important information about adding brandsWhen adding brands to your acc
Managing Your Labels
Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:To manage labels, you must be an administrator
Adding Okta as a Login Option
Allow team members to sign in to your company's Wix Answers account via Okta single sign-on (SAML SSO). Wix Answers supports SAML 2.0.Note:You must be an admin in your enterprise's Okta account to set up the co
Setting the Authentication Options for Logging Into Your Wix Answers Account
Choose how you would like team members to be able to log in to your company's Wix Answers account. By default, team members can log in using their email and password or Google account. You must keep at least on
Setting Account Business Hours in Schedules
Create schedules that define the business hours in which you offer support. In each schedule, you can add planned downtime and holidays in which your team is unavailable. Then create Automatic Actions that trig
Adding Azure as a Login Option
Allow team members to sign in to your company's Wix Answers account via Azure single sign-on (SAML SSO). Wix Answers supports SAML 2.0.Step 1 | Create a New Application in AzureIn your enterprise's Azure accoun
Managing Your Brands
From your Brands page, you can create new brands and access all the brands you've created. Select a brand to edit its categories, help center, email templates and more.Learn how to add a brand.Note:Each brand's
Managing Your Billing & Payments
Go to your Billing & Payments page to update your payment method. Wix Answers charges your payment method for call center costs and Premium Package renewals. You can also download your previous 6 invoices from
FEATURE REQUESTS
Request: Additional Supported Languages
Currently, Wix Answers supports several languages. Click here to see the list of supported languages.We are always working to update and improve our products, and your feedback is greatly appreciated. Please le
Request: Changing The Primary Language of Your Account
The language you select when you sign up for a Wix Answers account becomes your primary language. Currently, it is not possible to change your account's primary language. We are always working to update and imp