Wix Answers Help Center
About Account Credits
Use account credits to purchase phone lines and pay for phone calls (per minute), SMS messages, and WhatsApp messages (per message). When you upgrade to a Premium Package that includes the Call Center, you receive a $3 credit balance. You can use these credits and buy more credits at any time.
You must upgrade to a Premium Package that includes the Call Center before you can purchase additional credits.
Important information about account credits:
- Only the account owner can buy credits.
- When your balance is close to $0, an alert appears to administrators next to Credits in the side panel. Notifications are sent to the account owner's mailbox when the balance is close to $0 and when it reaches $0.
- If you have a $0 credit balance, you won't be able to dial or answer calls, or send/receive WhatsApp and SMS messages. Calls that are in progress will disconnect if your credit runs out.
- Currently, it is not possible to automatically refill your credit balance.
Call pricing varies depending on your country, number type, and call type.
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