About the Team Member Toolbar

Use the Team Member toolbar to quickly go to the Wix Answers App from your customer-facing Help Center. From the toolbar you can view an article's stats, go to its Content Editor, access linked tickets, and more. 

Accessing the Team Member Toolbar

After logging into your Wix Answers account, you can access the Team Member toolbar from the top left corner of your Help Center pages. 

Team Member Toolbar Features

The Team Member toolbar includes various features, depending on which type of Help Center page you access it from.

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Following an Article or Subcategory

Follow an article to receive notifications whenever agents link it to a ticket. You also receive notifications when an article you follow is published with the "Notify followers" option enabled. You can follow individual articles or entire subcategories of articles from the Team Member Toolbar. Tip:Learn more about notifying followers when publishing articles. To follow an article:Log in to your Wix Answers account as a team member. Go to the live article in your Help Center.Click the Team Member Toolbar at the top.Click Follow this Article.To follow a subcategory:Log in to your Wix Answers account as a team member. Go to the relevant subcategory in your Help Center.Click the Team Member Toolbar at the top.Click Follow Subcategory.

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Logging In to Your Wix Answers Account

Whether you're an account owner, admin or agent, you can log in from the same place.To log in to your Wix Answers account:Go to www.wixanswers.com.Click Sign Up.Click Sign In.Enter the first part of your Wix Answers URL (e.g., if your URL is support.wixanswers.com enter "support").Click Next.Log in using the method you used to sign up.Tip:You can also log in by typing /app after your Wix Answers URL and pressing Enter (e.g., support.wixanswers.com/app if the first part of your URL is "support").

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Editing an Article

You can update an article from its Content Editor anytime you need to make changes. Learn how to go to an article's Content Editor:From the Team Member toolbar on the live version.By searching in your Knowledge Base. Editing an Article from the Team Member ToolbarUse the Team Member toolbar to go to the Content Editor if you're already viewing the live version of an article in your Help Center. To edit an article from the Team Member toolbar:Go to the live article in your Help Center. Click the Drop-down icon   in the top left corner. Note: If you don't see the Drop-down icon in the top left corner, make sure you're logged in to your Wix Answers account as a team member. Click Manage this article to go to the article's content editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish.  (Optional) Select publishing options:  Notify followers: Send an automatic notification to followers of the article. Learn More Update URL: Update the live article's URL (if you've changed the title of the article). Note: The old article URL will redirect to the new URL.  Click Publish Article. Tip:Learn more about the Team Member toolbar. Editing an Article from Your Knowledge BaseGo to the Content Editor of any of your articles by searching for the article in your Knowledge Base. To edit an article from your Knowledge Base:Click the Knowledge Base icon in the side panel. Click the Search field and enter the name of the article you want to edit. Select the article to go to its Content Editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish.  (Optional) Select publishing options:  Notify followers: Send an automatic notification to followers of the article. Learn More Update URL: Update the live article's URL (if you've changed the title of the article). Note: The old article URL will redirect to the new URL.  Click Publish Article. Tip:View the live article once you've published by clicking View Live next to Save. 

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