Adding a Contact Button to Your Help Center's Header or Footer

Make it easy for your Help Center visitors to get in touch with you by displaying a contact button on your header or footer. When a customer clicks the button, they'll be able to submit a ticket via the method you set in your Contact Options tab. 
Note:
We're currently working on releasing new help center settings. If the steps in this article do not match your help center settings, click here for directions. 
Tip:
You can also offer contact options when articles are marked "unhelpful." Learn More

To add a contact button on your Help Center's header or footer:

  1. In the Wix Answers app, go to Settings > Support Channels > Help Center.
  1. Click the Language drop-down and select the language you'd like to customize.
  1. Click the Currently editing drop-down and select Header or Footer.
  2. Click the Show contact us button toggle to show a button that links to your Contact Page. (Optional) Click Highlight this button to highlight the Contact Us button.
  1. Click Save at the top right. 
  2. Repeat steps 3-5 to add a contact button to both your header and footer. 
  3. Click the Contact Options tab at the top. 
  4. Select a language next to Contact Options in.
  1. Click the Enable ticket submission toggle  to allow customers to contact you through your Help Center. 
  2. Click Edit next to Customers can contact your team by [method] and choose how customers can submit tickets in your Help Center:
    • Contact Form: Allow customers to use the form on your Contact Page to contact you. 
    • External URL: Allow customers to use an external contact form. Enter the URL of the form. 
    • Email: Allow customers to contact your team by email. Enter the email address tickets will be sent to. 
  3. Click Save.

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