Adding a Customer Satisfaction Survey to Live Chat

Let customers rate their Live Chat experiences so you can better understand how to improve your support. Enable the Customer Satisfaction Rating option to present customers with a survey after their chats end. 
Before you begin:
Create a Live Chat widget so you can add the customer satisfaction survey to it. 

To add a customer satisfaction survey to Live Chat:

  1. Hover over Settings and click Widgets.  
  2. Hover over the relevant Live Chat widget and click Edit
  3. (For multilingual widgets): Click the language next to Settings for and select a language. 
  1. Click Manage next to Live Chat.
  1. Click Ask customers to rate their chat experience next to Customer Satisfaction Rating.
  2. Edit the Survey title that appears at the top of the survey.
  3. Click Allow customer to add a comment to let customers add comments if they want. Then edit the Response and Follow-up question for each rating (Positive, Neutral, and Negative).
  1. Edit the Thank you message that appears after customers click "Send."
  2. Scroll up and click Save.

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