API Enumerations

This page lists the values in enumerations that are available to configure Wix Answers object statuses and types, and are returned in API responses that contain object structures. Not all values are available to use in all requests, and not all values are available to be returned in all object structures. See the specific API for more details.

Action Type

Action types that can be executed within macros.
Value
Integer Value
Related Parameters
Set ticket labels
101
* labelsActionType (integer): add (1), remove (2), replace (3)
* labelIds (list of label GUIDs)
Set ticket status
102
* status (integer): Ticket status
Assign ticket
103
One of:
* assignedUserId (user GUID)
* assignedGroupId (group GUID)
Add related articles
104
* articleIds (list of article GUIDs)
Add agent reply
105
* content (string)
Add saved reply
106
* savedReplyId (saved reply GUID)
Add reply with article
107
* articleId (article GUID)
* addTicketArticleRelation (Boolean)
Delete ticket
108

Mark as spam
109

Mark as not spam
110

Set ticket priority
111
* priority (integer): Ticket priority
Set ticket locale
112
* locale (language code string, for example: 'de')
Set SLA policy
113
* policyId (SLA policy GUID)
Add internal note
114
* content (string)
* sendAutomatically (Boolean): Default is true.
Set ticket subject
115
* subject (string)
Add CC users
116
* ccRecipients (list of email address objects): CC email addresses, each one a structure of:
  * email (string)
  * name (string)
* toCompanyAccountManager (Boolean): Also add company account manager as CC
* toExecutingAgentManager (Boolean): Also add agent executing this macro as CC
Unassign ticket
117

Set Boolean ticket custom field
121
* name (string): Field name
* value (Boolean)
Set number ticket custom field
122
* name (string): Field name
* value (integer)
Set text ticket custom field
123
* name (string): Field name
* value (text)
Set single select (dropdown) ticket custom field
124
* name (string): Field name
* value (string)
Set multi-select ticket custom field
125
* name (string): Field name
* value (list of strings)
Set text ticket custom field by locale
126
* name (string): Field name
* value (map of locale to string)
* applyValueToAllLocales (Boolean)
Set single select (dropdown) ticket custom field by locale
127
* name (string): Field name
* value (map of locale to string)
* applyValueToAllLocales (Boolean)
Set multilevel ticket custom field
128
* name (string): Field name
* value (string): level values, separated by |'s, for example: value1|value2|value3
Set Boolean company custom field
131
* name (string): Field name
* value (Boolean)
Set number company custom field
132
* name (string): Field name
* value (integer)
Set text company custom field
133
* name (string): Field name
* value (string)
Set single select (dropdown) company custom field
134
* name (string): Field name
* value (string)
Set multi-select company custom field
135
* name (string): Field name
* value (list of strings)
Set Boolean agent custom field (for agent executing this macro)
141
* name (string): Field name
* value (Boolean)
Set number agent custom field (for agent executing this macro)
142
* name (string): Field name
* value (integer)
Set text agent custom field (for agent executing this macro)
143
* name (string): Field name
* value (string)
Set single select (dropdown) agent custom field (for agent executing this macro)
144
* name (string): Field name
* value (string)
Set multi-select agent custom field (for agent executing this macro)
145
* name (string): Field name
* value (list of strings)
Send email
201
* emails (list of strings)
* userIds (list of GUIDs)
* groupIds (list of group GUIDs)
* teamRecipientTypes (integer): agents (1), admins (2), all (3)
* toTicketOwner (Boolean)
* toCompanyAccountManager (Boolean)
* emailSubject (string)
* emailContent (string)
Ban user
301

Activity Type

Features, for which tickets originating from this feature can be auto-routed to an agent. Each feature indicates an element related to Wix Answers that an agent might use to interact with a user. These features appear with toggle switches in the user menu in the app.
Value
Integer Value
Notes
Ticketing
10

Call Center
20

Chat
30

Facebook
40

Whatsapp
50

SMS
60

Knowledge Base
70
Used only for filtering agents. Effectively indicates an agent who might work on the Knowledge Base. Not used for auto-assignment.
Twitter
80

Instagram
90

Agent Channel

Where the agent is currently operating, as it appears in the UI. (This enumeration soon will be replaced by the newer Activity Type.)
Value
Integer Value
Notes
None
0

Ticket
10

Call Center
20

Chat
30

Facebook
40

Whatsapp
50

SMS
60

Twitter
80

Instagram
90

Agent Status

The visibility status in the UI.
Value
Integer Value
Notes
Online
10

In Work
40

Busy
60

Offline
100

Article Resolution

Value
Integer Value
Notes
Collecting Votes
110
Relevant for feature requests
In Development
112
Relevant for feature requests
Coming Soon
114
Relevant for feature requests
Released
116
Relevant for feature requests
Investigating
120
Relevant for known issues
Working On It
122
Relevant for known issues
Resolved
124
Relevant for known issues
Third-Party Bug
126
Relevant for known issues

Article Status

Value
Integer Value
Notes
Draft
0
A new, unpublished article, or an article whose draft version is different from its most recently published version
Published
10
A published article, whose draft version is the same as the most recently published version
Deleted
30

Article Type

Value
Integer Value
Notes
Article
100

Feature Request
110

Known Issue
120

Video
130

Article Version Publication Status

Value
Integer Value
Notes
Draft
0
One (and only one) draft exists at any one time
Published
1

Authorization Type

Value
Integer Value
Notes
SSO
0

Google
1

Facebook
2

Wix (direct login)
3

Call Participant Status

Value
Integer Value
Notes
Connecting
10
Active participant
Talking
20
Active participant
On Hold
30
Active participant
Muted
40
Active participant
Left
50

Declined
60
Not handled
No Answer
70
Not handled
Cancelled
80
Not handled
Invited
90
Active participant
Failed
100
Not handled

Call Priority

Value
Integer Value
Notes
Normal
0

High
1

Call Status

Value
Integer Value
Group
Notes
In IVR
10
Waiting
An inbound call entered an IVR flow.
In Queue
20
Waiting
A call is waiting in queue and is not reserved.
Reserved
30
Waiting
An agent was reserved to handle a queued call. This status will not last for more than 20 seconds; usually a call is initiated shortly after the agent is reserved.
Initiated
40
In Progress
An agent began an outbound call to a user, or an agent accepted a callback to a user.
Ringing
50
In Progress
The user's phone is now ringing from an outbound call or a callback (see Initiated).
In Progress
60
In Progress
A call is in progress.
Completed
70
Completed
A call ended after at least 20 seconds of being in progress.
Completed in IVR
71
Completed
An inbound call to IVR ended successfully.
Forwarded
72
Completed
The IVR routed an inbound call to a different phone number.

Transferred to Number
73
Completed
An agent transferred a call to a different phone number.
Completed Voicemail
74
Voicemail
A user completed recording a voice message.
Pending Voicemail
75
Voicemail
A user started recording a voice message.
Failed
90
Incomplete
There are multiple reasons why a call may be failed. For example, a service or coverage issue, or a blacklisted number.
No Answer
100
Incomplete
An outbound call or a callback resulted in a busy signal, or was rejected or not answered by the user.
Cancelled
110
Incomplete
There are multiple reasons why a call may be cancelled. One example is when a callback requests to cancel the call after the user cancels a request.
Expired
120
Incomplete
Not in use
Transferred to Queue
130
Incomplete
A call was transferred to a queue.
Abandoned
140
Incomplete
There are multiple reasons why a call may be abandoned. A call was initiated, but not transferred and the call duration was shorter than 20 seconds, for example.
Hung Up in Queue
150
Incomplete
A user hung up while in queue.
Hung Up in IVR
160
Incomplete
A user hung up while in IVR, without indicating that the IVR session was successfully completed.
Transferred to IVR
170

A queue was closed, so the call was transferred to a voicemail IVR layer or an escalation queue.

Call Type

Value
Integer Value
Notes
Inbound
10

Outbound
20

Callback
30

Channel

How a ticket was created.
Value
Integer Value
Channel Data
Web
100
* userFirstName (string)
* userLastName (string)
Email
110
* mailboxID (string)
* mailboxEmail (string)
* attachments (list of URL strings)
Phone Callback
120

Phone Outbound
121

Phone Inbound
122

By Agent
130
Outbound email
Facebook
140
* pageId (string)
* id (string)
* parentId (string)
* postId (string)
* type (integer): Facebook channel type
* time (long)
* attachments (list of URL strings)
Whatsapp
150
* lineId (GUID)
* userPhoneNumber (string)
Chat
160
Inbound chat

* chatId (GUID)
* chatStatus (Chat Status)
* chatStatusLastUpdateDate (Unix time string)
* activeParticipantIds (list of GUIDs)
* participantIds (list of GUIDs)
* activeParticipants (list of Agent objects)
* widgetId (GUID)
* unansweredMessageCount (integer)
* originalUserId (GUID)
* lastMessage (Chat Message object)
* waitDurationsSec (list of longs)
* activeDurationsSec (list of longs)
Chat Outbound
161
* chatId (GUID)
* chatStatus (Chat Status)
* chatStatusLastUpdateDate (Unix time string)
* activeParticipantIds (list of GUIDs)
* participantIds (list of GUIDs)
* activeParticipants (list of Agent objects)
* widgetId (GUID)
* unansweredMessageCount (integer)
* originalUserId (GUID)
* lastMessage (Chat Message object)
* waitDurationsSec (list of longs)
* activeDurationsSec (list of longs)
Widget
170
* widgetId (GUID)
API
180

SMS Inbound
190
For future use
SMS Outbound
200
For future use
Twitter
210
* messageId (string)
* senderId (string)
* accountId (string)
* twitterChannelType (integer)
Instagram
220
* messageId (string)
* senderId (string)
* instagramAccountId (string)
* relatedMessageIds (list of string)
* repliedToMessageIds (list of strings)
* instagramReplyToInfo (structure):
  * messageId (string)
  * agentMessage (Boolean)
  * deletedMessage (Boolean)
  * unreachableMessage (Boolean)
  * audioMessage (Boolean)
  * content (string)
  * attachment (Attachment object)

Chat Message Status

Value
Integer Value
Notes
Queued
10

Failed
20

Sent
30

Delivered
40

Failed
50

Chat Message Type

Value
Integer Value
Notes
User
100

Agent
110

Chat Participant Status

Value
Integer Value
Notes
Talking
10

Left
20

Pending Outbound
30

Chat Status

Value
Integer Value
Notes
Waiting
0

Active
1

Completed
2

Pending Outbound
3

Abandoned
21
In the same group as Completed
Transferred Waiting
22
In the same group as Waiting
Transferred Completed
23
In the same group as Completed

Company Customer Permission

Company customer permission can be set for a user or a company. When set for a user, the setting overrides the company setting for that user.
Value
Integer Value
Notes
Personal Tickets, Only
0
The user(s) can view only their own tickets
All company tickets
1
Can view any company tickets
Company default
2
When set for a user, the user inherits the permission set for the company

Content Task Priority

Value
Integer Value
Notes
Low
10

Normal
20

High
30

Content Task Status

Value
Integer Value
Notes
Open
10

Completed
20

Content Task Type

Value
Integer Value
Notes
Write
10

Update
20

Review
30

Translate
40

Counter Type

Value
Integer Value
Notes
Follower
10

Vote
30

Custom Field Type

Value
Integer Value
Data Type
Notes
Text
1
Text

Multi-Line Text
2
Text

Single Select (Dropdown)
3
String
Accepts multilingual values
Multi-Select
4
List of strings
Accepts multilingual values
Number
5
Number

Checkbox
6
Boolean

Date Picker
7
Date

Multi-Level
14
String
Accepts multilingual values

Currently relevant only for tickets.

Email Status

Value
Integer Value
Notes
Not Verified
0

Verified
1

Invalidated
99

Email Template Type

Each email template can have only one type, and each type can be associated with only one template. When a template of a specific type is enabled, Wix Answers sends emails of that type when relevant. Some templates cannot be disabled.

Most templates support one or more placeholders, which are like variables in the text. In addition, some templates support dynamic text based on ticket custom field values.
Agent-Only Emails
Additional templates for agent-only emails exist, but are not listed below.
Value
Int Val
Notes
Can Be Disabled?
Placeholders
Support Dynamic Text?
BUG_FIXED
1
Sent to the customer who is following a Known Issue when the article status is changes to Resolved.
✓
  • ARTICLE_TITLE
  • ARTICLE_URL
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME

FEATURE_RELEASED
2
Sent to the customer who voted for a Feature Request when the article status is changes to Released.
✓
  • ARTICLE_TITLE
  • ARTICLE_URL
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME

TICKET_SUBMITTED
4
Sent to the ticket owner after they submit a new ticket.
✓
  • TICKET_SUBJECT
  • TICKET_NUMBER
  • TICKET_TEXT
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME
  • ARTICLE_SUGGESTIONS
  • TICKET_COMPANY
✓
FOLLOWERS_REPLY_ADDED
5
Sent to the ticket followers when a user or agent reply is added to the ticket.
✓
  • TICKET_URL
  • TICKET_TEXT
  • TICKET_NUMBER
  • REPLY_TEXT
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
✓
TICKET_ANSWERED_BY_USER
6
Sent to the ticket owner after a customer replies to the ticket.

  • TICKET_SUBJECT
  • TICKET_URL
  • TICKET_TEXT
  • TICKET_NUMBER
  • REPLY_TEXT
  • REPLY_TEXT_FORMATTED
  • CONVERSATION_HISTORY_FORMATTED
  • ACTION_PERFORMER_IMAGE_URL
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_COMPANY
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME
✓
TICKET_ANSWERED_BY_AGENT
7
Sent to the ticket owner after an agent replies to the ticket.
✓
  • TICKET_SUBJECT
  • TICKET_URL
  • TICKET_TEXT
  • TICKET_NUMBER
  • REPLY_TEXT
  • REPLY_TEXT_FORMATTED
  • CONVERSATION_HISTORY_FORMATTED
  • ACTION_PERFORMER_IMAGE_URL
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_COMPANY
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME
✓
EMAIL_VERIFICATION
16
Sent to the customer who tries to access the Help Center or submit a ticket through the Wix Answers Contact Form if you have restricted login access.

  • VERIFY_EMAIL_URL

AGENT_EMAIL_TICKET
19
Sent to the ticket owner when an agent contacts them by email.

  • TICKET_SUBJECT
  • TICKET_URL
  • TICKET_TEXT
  • TICKET_NUMBER
  • TICKET_COMPANY
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME
✓
ARTICLE_TASK_ASSIGNED_TO_AGENT
20
Sent to agent after an article task is assigned to that agent.
✓
  • ARTICLE_URL
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • CONTENT_TASK_DESCRIPTION
  • CONTENT_TASK_TYPE
  • CONTENT_TASK_PRIORITY
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME

ARTICLE_TASK_ASSIGNED_TO_GROUP
21
Sent to the group members after an article task is assigned to a group.
✓
  • ARTICLE_URL, ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • CONTENT_TASK_DESCRIPTION
  • CONTENT_TASK_TYPE
  • CONTENT_TASK_PRIORITY
  • GROUP_NAME

TICKET_ASSIGNED_TO_AGENT
27
Sent to the agent after a ticket is assigned to that agent.
✓
  • TICKET_URL
  • TICKET_TEXT
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • CONTENT_TASK_DESCRIPTION
  • CONTENT_TASK_TYPE
  • CONTENT_TASK_PRIORITY
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_APP_URL

TICKET_ASSIGNED_TO_GROUP
28
Sent to the group members after a ticket is assigned to a group.
✓
  • TICKET_URL
  • TICKET_TEXT
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • CONTENT_TASK_DESCRIPTION
  • CONTENT_TASK_TYPE
  • CONTENT_TASK_PRIORITY
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_APP_URL
  • TICKET_COMPANY
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME

GROUP_MENTIONED_IN_INTERNAL_REPLY
29
Sent to the group members after the group is mentioned in an internal note.
✓
  • GROUP_NAME
  • REPLY_TEXT
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • TICKET_SUBJECT
  • TICKET_APP_URL
✓
TICKET_RESOLVED
33
Sent to the ticket owner after an agent resolves the ticket.
✓
  • TICKET_SUBJECT
  • TICKET_URL
  • TICKET_TEXT
  • TICKET_NUMBER
  • REPLY_TEXT
  • REPLY_TEXT_FORMATTED
  • CONVERSATION_HISTORY_FORMATTED
  • ACTION_PERFORMER_IMAGE_URL
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • RATE_REPLY_GOOD_URL
  • RATE_REPLY_BAD_URL
  • TICKET_COMPANY
  • TICKET_REPORTER_FIRST_NAME
  • TICKET_REPORTER_LAST_NAME
✓
REPLY_ON_ASSIGNED_TICKET
34
Sent to the agent after customer or agent replies on a ticket assigned to them.
✓
  • TICKET_SUBJECT
  • TICKET_URL
  • TICKET_TEXT
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_APP_URL

PHONE_CALL_COMPLETED
35
Sent to the customer after an inbound call or callback is completed.
✓
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_SUBJECT
  • CALL_ID
  • CLOSING_AGENT_ID
  • ACTION_PERFORMER_FIRST_NAME
  • ACTION_PERFORMER_LAST_NAME
  • ACTION_PERFORMER_IMAGE_URL
  • CALL_DURATION_IN_SECONDS

MISSED_PHONE_CALL
36
Sent to the customer after they miss a callback.
✓
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_SUBJECT
  • CALL_TIME
  • USER_PHONE_NUMBER

TICKET_SATISFACTION
52
Sent to the ticket owner when an agent resolves the ticket if the customer satisfaction feature is enabled.
✓
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_SUBJECT
  • CSAT_POSITIVE_URL
  • CSAT_NEUTRAL_URL
  • CSAT_NEGATIVE_URL
  • TICKET_NUMBER

CALL_CENTER_TICKET_SATISFACTION
53
Sent to the customer when an agent resolves the ticket if the customer satisfaction feature is enabled.
✓
  • RECIPIENT_FIRST_NAME
  • RECIPIENT_LAST_NAME
  • TICKET_SUBJECT
  • CSAT_POSITIVE_URL
  • CSAT_NEUTRAL_URL
  • CSAT_NEGATIVE_URL
  • TICKET_NUMBER

Error Code

Value
Integer Value
Notes
Not Found
-50006

Validation
-50004

Forbidden
-50001

Runtime
-50002

Unknown
-1

Event Type

Value
Integer Value
Item Type
Notes
Article Added
650
Article

Article Updated
651
Article

Article Content Updated
652
Article

Article Deleted
653
Article

Article Restored
654
Article

Article Merged
655
Article

Article Unpublished
656
Article

Article Published
663
Article

Article Labels Updated
665
Article

Article Phrases Updated
666
Article

Article Visibility Changed
667
Article

Article Duplicated Source
668
Article

Article Duplicated Target
669
Article

Ticket Merged to Primary
697
Ticket

Ticket Merged from Secondary
698
Ticket

Ticket Updated
700
Ticket

Ticket Content Updated
701
Ticket

Ticket Deleted
702
Ticket

Ticket Status Changed
703
Ticket

Reply Deleted
705
Reply

Outbound Ticket Added
707
Ticket

Reply Content Updated
709
Reply

Reply Moved
710
Reply
Also see Reply Moved to Ticket and Reply Moved From Ticket
Ticket Created From Reply
711
Ticket

Ticket Labels Updated
712
Ticket

Scheduled Call Cancelled
713
Ticket

Reply Made Into Ticket
714
Reply

Ticket Locale Changed
715
Ticket

Ticket Set Private
716
Ticket

Ticket Article Relations Changed
717
Ticket

Ticket Priority Changed
718
Ticket

Ticket Assigned
722
Ticket

Ticket Unassigned
723
Ticket

Ticket Marked as Spam
724
Ticket

Reply Moved to Ticket
725
Ticket

Reply Moved from Ticket
726
Ticket

Internal Note Deleted
727
Reply

Ticket Custom Fields Updated
728
Ticket

Agent Reply Added
729
Ticket

Ticket Attachments Removed
730
Ticket

Reply Attachments Removed
731
Reply

Rule Failed
732
Ticket

Ticket Transferred
733
Ticket

Email Sent
734
Ticket

Reply Updated on Ticket Transferred
735
Reply

Ticket Authenticated
736
Ticket

SLA Policy Added to Ticket
737
Ticket

Macro Applied on Ticket
738
Ticket

Agent Internal Reply (Note) Added
739
Reply

Ticket Automatically Assigned to Account Manager
740
Ticket

Add Custom Ticket Timeline API
742
Ticket

SLA Policy Removed from Ticket
743
Ticket

Ticket Snoozed
745
Ticket

Ticket Unsnoozed
746
Ticket

Ticket Snooze Expired
747
Ticket

CC Users Added to Ticket
750
Ticket

Reply Deleted by User
760
Reply

Ticket Content Deleted by User
761
Ticket

Category Added
800
Category

Category Removed
801
Category

Category Language Values Changed
802
Category

Category Updated
803
Category

Category Moved
804
Category

Chat Ticket User Updated
1500
Ticket

Agent Joined Chat
1501
Ticket

Agent Left Chat
1502
Ticket

Agent Ended Chat
1503
Ticket

Chat Message Deleted
1504
Chat Message

Chat Message Updated
1505
Chat Message

User Ended Chat
1506
Ticket

Agent Chat Message Added
1507
Ticket

CSAT Created
2400
CSAT

CSAT Cancelled
2401
CSAT

CSAT Submitted
2402
CSAT

Ticket Handling Started
2500
Ticket

Ticket Handling Ended
2501
Ticket

All Ticket Handling Ended
2502
Ticket

Ticket Handling Ended by Spotter
2503
Ticket

Spotter Created Callback Request
2600
Ticket

Custom Field Added
2800
Custom Field

Custom Field Deleted
2801
Custom Field

Custom Field Updated
2802
Custom Field

Facebook Channel Type

Value
Integer Value
Notes
Message
10

Post
20

Instagram Channel Type

Value
Integer Value
Notes
Direct Message
0

Item Type

Value
Integer Value
Notes
Category
2

SEO Content
6

Ticket
8

Reply
9

Article
10

Email Template
14

Content Task
40

Mailbox
50

User
60

Saved Reply
70

Label
90

URL Mapping
110

Multilingual Text
120

Saved Filter
130

Phone Call
150

Note
160

Chat Message
170

Chat
175

Integration
180

SLA Policy
190

Group
200

Widget
210

Line
220

Widget Multilingual Texts
221

Company
230

Queue
260

User Role
280

Agent
300

CSAT
320

CSAT Content
330

Brand
350

Custom Field
360

Schedule
370

Automatic Action (Rule)
380

Notification Type

In app notifications managed on the In App Notifications page.
Value
Integer Value
Notes
Disabled by Default
ARTICLE_CONTENT_UPDATED
0


BUG_FIXED
1


FEATURE_RELEASED
2


FOLLOWERS_REPLY_ADDED
3


TICKET_LINKED
4


ARTICLE_TASK_ASSIGNED_TO_AGENT
5


ARTICLE_TASK_ASSIGNED_TO_GROUP
6

✓
AGENT_MENTIONED_IN_INTERNAL_REPLY
7


AGENT_MENTIONED_IN_TASK_NOTE
8


AGENT_MENTIONED_IN_ARTICLE_NOTE
9


AGENT_MENTIONED_IN_USER_NOTE
10


TICKET_ASSIGNED_TO_AGENT
11


TICKET_ASSIGNED_TO_GROUP
12

✓
GROUP_MENTIONED_IN_INTERNAL_REPLY
13

✓
GROUP_MENTIONED_IN_TASK_NOTE
14

✓
GROUP_MENTIONED_IN_ARTICLE_NOTE
15

✓
GROUP_MENTIONED_IN_USER_NOTE
16

✓
AGENT_MENTIONED_IN_CALL_NOTE
17


GROUP_MENTIONED_IN_CALL_NOTE
18

✓
REPLY_ON_TICKET_ASSIGNED_TO_AGENT
19

✓
REPLY_ON_TICKET_ASSIGNED_TO_GROUP
20

✓
CHAT_ENDED_BY_USER
21


SLA_ABOUT_TO_BE_BREACHED
22


SLA_BREACHED
23


INTEGRATION_NOTIFICATION
24


TICKET_SNOOZE_EXPIRED
25


NEW_ARTICLE_COMMENT
26

✓
NEW_ARTICLE_COMMENT_REPLY
27

✓
ARTICLE_COMMENT_RESOLVED
28

✓
ARTICLE_COMMENT_REOPENED
29

✓

Rating

Value
Integer Value
Notes
Positive
10

Neutral
20

Negative
30

Reply Status

Value
Integer Value
Notes
Draft
0

Published
1

Deleted
2

Reply Type

Value
Integer Value
Notes
User
100

CC User
101
A reply from the CC: email user
Agent
110

Internal
120
An internal note

Saved Filter Column Name

The columns that appear when viewing saved filter results in a table format in One Inbox.
Value
Display Name
Default?
assignee
Assignee
✓
company
Company
✓
creation-date
Creation Date

customer
Customer
✓
customers-email
Customer's Email

first-message-content
First Message
✓
labels
Labels
✓
language
Language

last-open-date
Last Open Date
✓
last-reply
Last Reply

last-status-change-date
Last Status Change Date

last-update-date
Last Update Date

on-behalf
On Behalf (Y/N)

partner
Partner (Y/N)

priority
Priority
✓
replies-count
Replies Count

sla-first-reply
SLA - First Reply Target

sla-next-reply
SLA - Next Reply Target

sla-resolve-target
SLA - Resolution Target

snooze-until
Snooze Until

source-channel
Source Channel

spam
Spam (Y/N)

status
Status
✓
subject
Ticket Subject
✓
ticket-number
Ticket Number

unanswered-replies-count
Unanswered Replies Count

Saved Filter Context

Value
Integer Value
Notes
Ticket
0

Chat
10

Saved Filter Type

Value
Integer Value
Notes
System
0
A preset filter that comes with Wix Answers, so technically not relevant for a saved filter.
Private
10

Public
20

Saved Reply Status

Value
Integer Value
Notes
Draft
0

Published
1

Delete
2

Search Type

Value
Integer Value
Notes
Exact
1

Contains
2

Not Contains
3

SLA Policy Status

Value
Integer Value
Notes
Paused
0

Active
1

Completed Successfully
2

Completed Unsuccessfully
3

Ticket Priority

Value
Integer Value
Notes
Low
10

Normal
20

High
30

Ticket Status

Value
Integer Value
Notes
Open
100

Pending
110

Closed
120

Solved
140

Investigating
150

Twitter Channel Type

Value
Integer Value
Notes
Direct Message
0

Mention in Original Tweet
10

Mention in Reply
20

User Type

Value
Integer Value
Notes
Authenticated
1

Unauthenticated
2

Pending Authentication
4

Pending Deletion
5

Deleted
99

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