This page lists the values in enumerations that are available to configure Wix Answers object statuses and types, and are returned in API responses that contain object structures. Not all values are available to use in all requests, and not all values are available to be returned in all object structures. See the specific API for more details.

Action Type

Action types that can be executed within macros.

Value	Integer Value	Related Parameters
Set ticket labels	101	* labelsActionType (integer): add (1), remove (2), replace (3) * labelIds (list of label GUIDs)
Set ticket status	102	* status (integer): Ticket status
Assign ticket	103	One of: * assignedUserId (user GUID) * assignedGroupId (group GUID)
Add related articles	104	* articleIds (list of article GUIDs)
Add agent reply	105	* content (string)
Add saved reply	106	* savedReplyId (saved reply GUID)
Add reply with article	107	* articleId (article GUID) * addTicketArticleRelation (Boolean)
Delete ticket	108
Mark as spam	109
Mark as not spam	110
Set ticket priority	111	* priority (integer): Ticket priority
Set ticket locale	112	* locale (Two-letter language code string)
Set SLA policy	113	* policyId (SLA policy GUID)
Add internal note	114	* content (string) * sendAutomatically (Boolean): Default is true.
Set ticket subject	115	* subject (string)
Add CC users	116	* ccRecipients (list of email address objects): CC email addresses, each one a structure of: * email (string) * name (string) * toCompanyAccountManager (Boolean): Also add company account manager as CC * toExecutingAgentManager (Boolean): Also add agent executing this macro as CC
Unassign ticket	117
Set Boolean ticket custom field	121	* name (string): Field name * value (Boolean)
Set number ticket custom field	122	* name (string): Field name * value (integer)
Set text ticket custom field	123	* name (string): Field name * value (text)
Set single select (dropdown) ticket custom field	124	* name (string): Field name * value (string)
Set multi-select ticket custom field	125	* name (string): Field name * value (list of strings)
Set text ticket custom field by locale	126	* name (string): Field name * value (map of locale to string) * applyValueToAllLocales (Boolean)
Set single select (dropdown) ticket custom field by locale	127	* name (string): Field name * value (map of locale to string) * applyValueToAllLocales (Boolean)
Set multilevel ticket custom field	128	* name (string): Field name * value (string): level values, separated by \|'s, for example: value1\|value2\|value3
Set Boolean company custom field	131	* name (string): Field name * value (Boolean)
Set number company custom field	132	* name (string): Field name * value (integer)
Set text company custom field	133	* name (string): Field name * value (string)
Set single select (dropdown) company custom field	134	* name (string): Field name * value (string)
Set multi-select company custom field	135	* name (string): Field name * value (list of strings)
Set Boolean agent custom field (for agent executing this macro)	141	* name (string): Field name * value (Boolean)
Set number agent custom field (for agent executing this macro)	142	* name (string): Field name * value (integer)
Set text agent custom field (for agent executing this macro)	143	* name (string): Field name * value (string)
Set single select (dropdown) agent custom field (for agent executing this macro)	144	* name (string): Field name * value (string)
Set multi-select agent custom field (for agent executing this macro)	145	* name (string): Field name * value (list of strings)
Send email	201	* emails (list of strings) * userIds (list of GUIDs) * groupIds (list of group GUIDs) * teamRecipientTypes (integer): agents (1), admins (2), all (3) * toTicketOwner (Boolean) * toCompanyAccountManager (Boolean) * emailSubject (string) * emailContent (string)
Ban user	301

Activity Type

Features, for which tickets originating from this feature can be auto-routed to an agent. Each feature indicates an element related to Wix Answers that an agent might use to interact with a user. These features appear with toggle switches in the user menu in the app.

Value	Integer Value	Notes
Ticketing	10
Call Center	20
Chat	30
Facebook	40
Whatsapp	50
SMS	60
Knowledge Base	70	Used only for filtering agents. Effectively indicates an agent who might work on the Knowledge Base. Not used for auto-assignment.
Twitter	80

Agent Channel

Where the agent is currently operating, as it appears in the UI. (This enumeration soon will be replaced by the newer Activity Type.)

Value	Integer Value	Notes
None	0
Ticket	10
Call Center	20
Chat	30
Facebook	40
Whatsapp	50
SMS	60
Twitter	80

Agent Status

The visibility status in the UI.

Value	Integer Value	Notes
Online	10
In Work	40
Busy	60
Offline	100

Article Resolution

Value	Integer Value	Notes
Collecting Votes	110	Relevant for feature requests
In Development	112	Relevant for feature requests
Coming Soon	114	Relevant for feature requests
Released	116	Relevant for feature requests
Investigating	120	Relevant for known issues
Working On It	122	Relevant for known issues
Resolved	124	Relevant for known issues
Third-Party Bug	126	Relevant for known issues

Article Status

Value	Integer Value	Notes
Draft	0	A new, unpublished article, or an article whose draft version is different from its most recently published version
Published	10	A published article, whose draft version is the same as the most recently published version
Deleted	30

Article Type

Value	Integer Value	Notes
Article	100
Feature Request	110
Known Issue	120
Video	130

Article Version Publication Status

Value	Integer Value	Notes
Draft	0	One (and only one) draft exists at any one time
Published	1

Authorization Type

Value	Integer Value	Notes
SSO	0
Google	1
Facebook	2
Wix (direct login)	3

Call Participant Status

Value	Integer Value	Notes
Connecting	10	Active participant
Talking	20	Active participant
On Hold	30	Active participant
Muted	40	Active participant
Left	50
Declined	60	Not handled
No Answer	70	Not handled
Cancelled	80	Not handled
Invited	90	Active participant
Failed	100	Not handled

Call Priority

Value	Integer Value	Notes
Normal	0
High	1

Call Status

Value	Integer Value	Group	Notes
In IVR	10	Waiting	An inbound call entered an IVR flow.
In Queue	20	Waiting	A call is waiting in queue and is not reserved.
Reserved	30	Waiting	An agent was reserved to handle a queued call. This status will not last for more than 20 seconds; usually a call is initiated shortly after the agent is reserved.
Initiated	40	In Progress	An agent began an outbound call to a user, or an agent accepted a callback to a user.
Ringing	50	In Progress	The user's phone is now ringing from an outbound call or a callback (see Initiated).
In Progress	60	In Progress	A call is in progress.
Completed	70	Completed	A call ended after at least 20 seconds of being in progress.
Completed in IVR	71	Completed	An inbound call to IVR ended successfully.
Forwarded	72	Completed	The IVR routed an inbound call to a different phone number. See Set Up Your IVR Flows.
Transferred to Number	73	Completed	An agent transferred a call to a different phone number.
Completed Voicemail	74	Voicemail	A user completed recording a voice message.
Pending Voicemail	75	Voicemail	A user started recording a voice message.
Failed	90	Incomplete	There are multiple reasons why a call may be failed. For example, a service or coverage issue, or a blacklisted number.
No Answer	100	Incomplete	An outbound call or a callback resulted in a busy signal, or was rejected or not answered by the user.
Cancelled	110	Incomplete	There are multiple reasons why a call may be cancelled. One example is when a callback requests to cancel the call after the user cancels a request.
Expired	120	Incomplete	Not in use
Transferred to Queue	130	Incomplete	A call was transferred to a queue.
Abandoned	140	Incomplete	There are multiple reasons why a call may be abandoned. A call was initiated, but not transferred and the call duration was shorter than 20 seconds, for example.
Hung Up in Queue	150	Incomplete	A user hung up while in queue.
Hung Up in IVR	160	Incomplete	A user hung up while in IVR, without indicating that the IVR session was successfully completed.
Transferred to IVR	170		A queue was closed, so the call was transferred to a voicemail IVR layer or an escalation queue.

Call Type

Value	Integer Value	Notes
Inbound	10
Outbound	20
Callback	30

Channel

How a ticket was created.

Value	Integer Value	Channel Data
Web	100	* userFirstName (string) * userLastName (string)
Email	110	* mailboxID (string) * mailboxEmail (string) * attachments (list of URL strings)
Phone Callback	120
Phone Outbound	121
Phone Inbound	122
By Agent	130	Outbound email
Facebook	140	* pageId (string) * id (string) * parentId (string) * postId (string) * type (integer): Message (10), Post (20) * time (long) * attachments (list of URL strings)
Whatsapp	150	* lineId (GUID) * userPhoneNumber (string)
Chat	160	Inbound chat * chatId (GUID) * chatStatus (Chat Status) * chatStatusLastUpdateDate (Unix time string) * activeParticipantIds (list of GUIDs) * participantIds (list of GUIDs) * activeParticipants (list of Agent objects) * widgetId (GUID) * unansweredMessageCount (integer) * originalUserId (GUID) * lastMessage (Chat Message object) * waitDurationsSec (list of longs) * activeDurationsSec (list of longs)
Chat Outbound	161	* chatId (GUID) * chatStatus (Chat Status) * chatStatusLastUpdateDate (Unix time string) * activeParticipantIds (list of GUIDs) * participantIds (list of GUIDs) * activeParticipants (list of Agent objects) * widgetId (GUID) * unansweredMessageCount (integer) * originalUserId (GUID) * lastMessage (Chat Message object) * waitDurationsSec (list of longs) * activeDurationsSec (list of longs)
Widget	170	* widgetId (GUID)
API	180
SMS Inbound	190	For future use
SMS Outbound	200	For future use
Twitter	210	* messageId (string) * senderId (string) * accountId (string) * twitterChannelType (integer: 0 (direct message), 10 (mention))

Chat Message Status

Value	Integer Value	Notes
Queued	10
Failed	20
Sent	30
Delivered	40
Failed	50

Chat Message Type

Value	Integer Value	Notes
User	100
Agent	110

Chat Participant Status

Value	Integer Value	Notes
Talking	10
Left	20
Pending Outbound	30

Chat Status

Value	Integer Value	Notes
Waiting	0
Active	1
Completed	2
Pending Outbound	3

Company Customer Permission

Company customer permission can be set for a user or a company. When set for a user, the setting overrides the company setting for that user.

Value	Integer Value	Notes
Personal Tickets, Only	0	The user(s) can view only their own tickets
All company tickets	1	Can view any company tickets
Company default	2	When set for a user, the user inherits the permission set for the company

Content Task Priority

Value	Integer Value	Notes
Low	10
Normal	20
High	30

Content Task Status

Value	Integer Value	Notes
Open	10
Completed	20

Content Task Type

Value	Integer Value	Notes
Write	10
Update	20
Review	30
Translate	40

Counter Type

Value	Integer Value	Notes
Follower	10
Vote	30

Custom Field Type

Value	Integer Value	Data Type	Notes
Text	1	Text
Multi-Line Text	2	Text
Single Select (Dropdown)	3	String	Accepts multilingual values
Multi-Select	4	List of strings	Accepts multilingual values
Number	5	Number
Checkbox	6	Boolean
Date Picker	7	Date
Multi-Level	14	String	Accepts multilingual values Currently relevant only for tickets.

Email Status

Value	Integer Value	Notes
Not Verified	0
Verified	1
Invalidated	99

Error Code

Value	Integer Value	Notes
Not Found	-50006
Validation	-50004
Forbidden	-50001
Runtime	-50002
Unknown	-1

Event Type

Value	Integer Value	Item Type	Notes
Article Added	650	Article
Article Updated	651	Article
Article Content Updated	652	Article
Article Deleted	653	Article
Article Restored	654	Article
Article Merged	655	Article
Article Unpublished	656	Article
Article Published	663	Article
Article Labels Updated	665	Article
Article Phrases Updated	666	Article
Article Visibility Changed	667	Article
Article Duplicated Source	668	Article
Article Duplicated Target	669	Article
Ticket Merged to Primary	697	Ticket
Ticket Merged from Secondary	698	Ticket
Ticket Updated	700	Ticket
Ticket Content Updated	701	Ticket
Ticket Deleted	702	Ticket
Ticket Status Changed	703	Ticket
Reply Deleted	705	Reply
Outbound Ticket Added	707	Ticket
Reply Content Updated	709	Reply
Reply Moved	710	Reply	Also see Reply Moved to Ticket and Reply Moved From Ticket
Ticket Created From Reply	711	Ticket
Ticket Labels Updated	712	Ticket
Scheduled Call Cancelled	713	Ticket
Reply Made Into Ticket	714	Reply
Ticket Locale Changed	715	Ticket
Ticket Set Private	716	Ticket
Ticket Article Relations Changed	717	Ticket
Ticket Priority Changed	718	Ticket
Ticket Assigned	722	Ticket
Ticket Unassigned	723	Ticket
Ticket Marked as Spam	724	Ticket
Reply Moved to Ticket	725	Ticket
Reply Moved from Ticket	726	Ticket
Internal Note Deleted	727	Reply
Ticket Custom Fields Updated	728	Ticket
Agent Reply Added	729	Ticket
Ticket Attachments Removed	730	Ticket
Reply Attachments Removed	731	Reply
Rule Failed	732	Ticket
Ticket Transferred	733	Ticket
Email Sent	734	Ticket
Reply Updated on Ticket Transferred	735	Reply
Ticket Authenticated	736	Ticket
SLA Policy Added to Ticket	737	Ticket
Macro Applied on Ticket	738	Ticket
Agent Internal Reply (Note) Added	739	Reply
Ticket Automatically Assigned to Account Manager	740	Ticket
Add Custom Ticket Timeline API	742	Ticket
Ticket Snoozed	745	Ticket
Ticket Unsnoozed	746	Ticket
Ticket Snooze Expired	747	Ticket
CC Users Added to Ticket	750	Ticket
Category Added	800	Category
Category Removed	801	Category
Category Language Values Changed	802	Category
Category Updated	803	Category
Category Moved	804	Category
Chat Ticket User Updated	1500	Ticket
Agent Joined Chat	1501	Ticket
Agent Left Chat	1502	Ticket
Agent Ended Chat	1503	Ticket
Chat Message Deleted	1504	Chat Message
Chat Message Updated	1505	Chat Message
User Ended Chat	1506	Ticket
Agent Chat Message Added	1507	Ticket
Ticket Handling Started	2500	Ticket
Ticket Handling Ended	2501	Ticket
All Ticket Handling Ended	2502	Ticket

Facebook Channel Type

Value	Integer Value	Notes
Message	10
Post	20

Item Type

Value	Integer Value	Notes
Category	2
SEO Content	6
Ticket	8
Reply	9
Article	10
Email Template	14
Content Task	40
Mailbox	50
User	60
Saved Reply	70
Label	90
URL Mapping	110
Multilingual Text	120
Saved Filter	130
Phone Call	150
Note	160
Chat Message	170
Chat	175
Integration	180
SLA Policy	190
Group	200
Widget	210
Line	220
Widget Multilingual Texts	221
Company	230
Queue	260
User Role	280
Agent	300
CSAT	320
CSAT Content	330

Rating

Value	Integer Value	Notes
Positive	10
Neutral	20
Negative	30

Reply Status

Value	Integer Value	Notes
Draft	0
Published	1
Deleted	2

Reply Type

Value	Integer Value	Notes
User	100
CC User	101	A reply from the CC: email user
Agent	110
Internal	120	An internal note

Saved Filter Column Name

The columns that appear when viewing saved filter results in a table format in One Inbox.

Value	Display Name	Default?
assignee	Assignee	✓
company	Company	✓
creation-date	Creation Date
customer	Customer	✓
customers-email	Customer's Email
first-message-content	First Message	✓
labels	Labels	✓
language	Language
last-open-date	Last Open Date	✓
last-reply	Last Reply
last-status-change-date	Last Status Change Date
last-update-date	Last Update Date
on-behalf	On Behalf (Y/N)
partner	Partner (Y/N)
priority	Priority	✓
replies-count	Replies Count
sla-first-reply	SLA - First Reply Target
sla-next-reply	SLA - Next Reply Target
sla-resolve-target	SLA - Resolution Target
snooze-until	Snooze Until
source-channel	Source Channel
spam	Spam (Y/N)
status	Status	✓
subject	Ticket Subject	✓
ticket-number	Ticket Number
unanswered-replies-count	Unanswered Replies Count

Saved Filter Context

Value	Integer Value	Notes
Ticket	0
Chat	10

Saved Filter Type

Value	Integer Value	Notes
System	0	A preset filter that comes with Wix Answers, so technically not relevant for a saved filter.
Private	10
Public	20

Saved Reply Status

Value	Integer Value	Notes
Draft	0
Published	1
Delete	2

Search Type

Value	Integer Value	Notes
Exact	1
Contains	2
Not Contains	3

SLA Policy Status

Value	Integer Value	Notes
Paused	0
Active	1
Completed Successfully	2
Completed Unsuccessfully	3

Ticket Priority

Value	Integer Value	Notes
Low	10
Normal	20
High	30

Ticket Status

Value	Integer Value	Notes
Open	100
Pending	110
Closed	120
Solved	140
Investigating	150

Twitter Channel Type

Value	Integer Value	Notes
Direct Message	0
Mention in Original Tweet	10
Mention in Reply	20

User Type

Value	Integer Value	Notes
Authenticated	1
Unauthenticated	2
Pending Authentication	4
Pending Deletion	5
Deleted	99