Banning a User

Block spammers and abusive users from using your support channels by banning them. When you ban a user they can no longer send or receive tickets via your support channels. You can unban them later if needed. 

To ban a user:

  1. Go to a ticket from the user you'd like to ban.  
  2. Click the Show More icon next to the user's name at the top right. 
  3. Click Ban user. 
  1. Click Ban this user. 

To unban a user:

  1. Go to a ticket from the banned user. 
  2. Click the Show More icon next to the user's name at the top right. 
  3. Click Unban user.
Note:
You can also ban and unban users from their Contacts page.

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