Call Center APIs

The call center API enables you to get information about the lines and the queues of your call center.

Get Call Center Lines

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines

Gets a list of all call center phone lines.
Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines
Request Example Using curl:
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curl -X GET  https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines -H 'Authorization: Bearer {token}' -H 'Content-Type: application/json; charset=utf-8' -H 'Accept: application/json'

Get Current Status of Call Center Line

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines/{line GUID}/schedule/openState

Get whether a line is operating, according to its schedule. The line ID is specified in the URL.

Note: This works only for lines configured with a schedule based on a Schedule object. See Line object for details.
Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines/bd948e62-a3fd-4cf0-87f3-ee6a0ae7f3fa/schedule/openState
Response Example:
The response is a structure that contains the following parameters.
Response Params
Description
Type
isOpen
Whether the line is currently available, according to the schedule
Boolean
nextStatusChangeDateUTC
The next time that the current status of isOpen is scheduled to change

Note that the schedule could change after you make this request. Therefore, for accurate information, you should send this request periodically.

If the status will not change in the next 7 days, this field is not returned.

The time is relative to UTC.
isDefaultFallback
When false, the schedule id was found. When true, the schedule id was not found and the above information came from the default schedule (which defaults to open 24/7).
Boolean
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{
    "isOpen": true,
    "nextStatusChangeDateUTC": 1568193387000,
    "isDefaultFallback": false
}

Get Call Center Queues

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues

Get a list of all call center queues.

Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues
Request Example Using curl:
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curl -X GET  https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues -H 'Authorization: Bearer {token}' -H 'Content-Type: application/json; charset=utf-8' -H 'Accept: application/json'

Get Current Status of Call Center Queue

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues/{queue GUID}/schedule/openState

Get whether a queue is operating, according to its schedule. The queue ID is specified in the URL.

Note: This works only for queues configured with a schedule based on a Schedule object. See Queue object for details.
Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues/bd948e62-a3fd-4cf0-87f3-ee6a0ae7f3fa/schedule/openState
Response Example:
The response is a structure that contains the following parameters.
Response Params
Description
Type
isOpen
Whether the queue is currently available, according to the schedule
Boolean
nextStatusChangeDateUTC
The next time that the current status of isOpen is scheduled to change

Note that the schedule could change after you make this request. Therefore, for accurate information, you should send this request periodically.

If the status will not change in the next 7 days, this field is not returned.

The time is relative to UTC.
isDefaultFallback
When false, the schedule id was found. When true, the schedule id was not found and the above information came from the default schedule (which defaults to open 24/7).
Boolean
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{
    "isOpen": true,
    "nextStatusChangeDateUTC": 1568193387000,
    "isDefaultFallback": false
}
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