Call Center APIs

The Wix Answers call center makes it easy to accept calls alongside your help center and ticketing system. The call center API enables you to get the lines and the queues of your call center.

Get Call Center Lines

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines

Gets a list of all call center phone lines.

Authorization: Requires agent authorization level
  • Content type: application/json; charset=utf-8
  • Accept: application/json
  • Response: List of Line objects
Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines
Request Example Using curl:
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curl -X GET  https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/lines -H 'Authorization: Bearer {token}' -H 'Content-Type: application/json; charset=utf-8' -H 'Accept: application/json'

Get Call Center Queues

GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues

Get a list of all call center queues.

Request Example:
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GET https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues
Request Example Using curl:
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curl -X GET  https://<tenant_subdomain>.wixanswers.com/api/v1/callcenter/queues -H 'Authorization: Bearer {token}' -H 'Content-Type: application/json; charset=utf-8' -H 'Accept: application/json'