Wix Answers Help Center
Choosing Which Articles Appear in Your Widget
Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings.
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions.
Defining the Available Articles in Your Search Bar and Category List
Choose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type.
Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa.
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Displaying Selected Articles
Showcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests.
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Showing or Hiding Articles in Your Help Center With Specific Labels
Use labels to determine which articles appear in your Help Center. By default, every published article appears in your Help Center. However, you can choose to include or exclude articles by their labels. Import
2 min read
Managing Your Labels
Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:To manage labels, you must be an administrator
1 min read
Adding a Contact Widget to Your Help Center
Provide support directly on your Help Center with a contact widget. In your Widget you can allow customers to submit tickets or chat with support agents. Note:We're currently in the process of releasing a new v
3 min read