Wix Answers Help Center

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings.

Note:

We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions.

Choose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type.

Important:

Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa.

Show me how

Displaying Selected Articles

Showcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests.

Show me how

Learn how to add contact options so that customers can get support directly from your Widget.

Was this article helpful?

Yes

No

Related Articles

Managing Your Help Center Settings

Including and Excluding Articles in Your Help Center

Every article you publish is displayed in your Help Center by default. However, you may want to hide some articles not meant for your Help Center. For example, you should exclude articles created specifically for widgets or for internal linking purposes. Select an option to learn more:Display content by languageHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click the toggle next to each language to enable or disable it:Enabled: Content in that language appears in your Help Center.Disabled: Content in that language does not appear in your Help Center.Display content by categoryHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use articles from certain categories.Click the Expand arrow and select an option:Use articles from these categories: Select the categories you do want to use. Content in all categories except those: Select the categories that you do not want to use.Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by labelYou can create a label and apply it to any article. Then show or hide articles that have a particular label.Hover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility next to the relevant language. Select Use articles with the following labels under Filter content by Labels.Click the relevant drop-down and select labels to:Include ANY of these labels: Articles are included in the Help Center if they have any of the selected labels.Include ALL these labels: Articles are only included in the Help Center if they have all of the selected labels. Exclude: Articles are excluded from the Help Center if they have the selected labels. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by article typeHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use only the following types of articles.Select the article types that you do want to use. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.

Managing Your Help Center Settings

Showing or Hiding Help Center Articles with Specific Labels

Labels help you organize your Help Center content. You can set your Help Center to display articles with certain labels and hide articles with others. To choose which labels appear in your Help Center:Hover over Settings in the side panel. Hover over Help Center and click Advanced.Click Edit content visibility next to the relevant language. Select Use articles with the following labels under Filter content by Labels.Click the relevant drop-down and select labels to:Include ANY of these labels: Articles are included in the Help Center if they have any of the selected labels.Include ALL these labels: Articles are only included in the Help Center if they have all of the selected labels. Exclude: Articles are excluded from the Help Center if they have the selected labels. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.

Account Settings

Managing Your Labels

Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. Important:You must be an admin to manage labels. Learn more about roles and permissions. To manage your labels:Hover over Settings and click Labels.Note: Search for specific labels by clicking the Search icon and entering a label name. Manage your labels:Create a new label:Click + New Label.Enter a label name and click Create.Rename a label:Hover over the relevant label and click the Show More icon .Select Rename.Edit the label name and click Save.Delete a label:Hover over the relevant label and click the Show More icon .Select Delete.Click Yes, Delete this label. Tip:Filter articles or tickets by a specific label by hovering over the label and clicking Used in Articles or Used in Tickets.

Custom Widgets

Adding a Contact Widget to Your Help Center

Provide support directly on your Help Center with a contact widget. In your Widget you can allow customers to submit tickets or chat with support agents. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Step 1 | Create a New WidgetSince you're already displaying articles in your Help Center, create a new widget and remove its article components. You can skip this step if you've already set up a widget you'd like to use. Show me howHover over Settings and click Widgets.Click Create New Widget.Enter a name for your Widget and click Create Widget.Remove the article components from your Widget:Scroll down to the Component Settings. Click the Vertical Show More icon next to Search Bar.Select Remove Component.Click Yes, Remove.Click the Vertical Show More icon next to Category List. Select Remove Component.Click Yes, Remove.Step 2 | Enable Contact OptionsChoose which contact methods customers can use to get in touch with you through your Widget. Enable Live Chat, Contact Form, Phone Support, or any combination of these support channels. Show me howClick the toggle next to each contact option you want to enable: Live Chat: Offer real-time chat support through your Widget. Learn More Contact Form: Allow customers to submit tickets through a custom contact form. Learn MorePhone Support: Allow customers to request callbacks from your Call Center agents. Learn MoreTip:Learn about additional widget settings you can customize. Step 3 | Copy Your Widget's CodeCopy your Widget's code so you can add it to your Help Center's head code in the next step.Show me howClick Install Widget at the top right.Click Copy Code next to the language of the Widget you're embedding. Step 4 | Add Your Widget to Your Help CenterPaste the widget code into the Custom Head Code section of your Help Center's Advanced settings. Show me howHover over Settings and click Help Center. Click the Advanced tab. Scroll down and click Edit next to Custom Head Code. (If necessary) Click the relevant language. Paste the code in the field.Click Save.For multilingual widgets:The install code for each of your Widget's languages is unique. Repeat steps 3-4 above for each language in which you'd like to install your Widget.Note:Currently, adding more than one widget per page is not supported by Wix Answers.

Custom Widgets

Customizing Your Widget

Tailor your Widget to your business' needs by customizing its components, appearance, and more. While customizing your Widget, preview its look and behavior at the right side of your screen. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Customizing Your Widget's Structure & ContentCustomize your Widget's content and components from the Structure & Content tab. Show me howHover over Settings and click Widgets. Hover over the Widget you'd like to customize and click Edit.(For multilingual widgets): Click the language next to Settings for and select a language. Customize your Widget's Header Text:Enter a title for your Widget.(Optional): Click Display Subtitle and enter a subtitle for your Widget.Click Confirm. Customize your Widget's Launcher Text:Click Add a Welcome Message and enter your message. Click Delay the Welcome Message and enter the amount of seconds you'd like to delay your message. Click Confirm.Choose the components and the order in which they appear in your Widget:Add: Click Add Component and select a component to add it to your Widget. Manage: Click Manage next to a component to edit it. Remove: Click the Vertical Show More icon and select Remove component. Hide contact option: Click the Toggle to enable or disable a contact option. Reorder component: Click and drag the Reorder icon to reorder a component. Learn more about:Setting up your Widget's contact optionsChoosing which articles customers can access in your WidgetAdding a Custom HTML Box to your WidgetCustomizing Your Widget's Design & BrandingCustomize your Widget's appearance, icon, and position from the Design & Branding tab. Show me howHover over Settings and click Widgets. Hover over the Widget you'd like to set up and click Edit.Click the Design & Branding tab. Edit the Widget Appearance settings:Choose your Widget colors: Click Edit in the Header & Launcher Color section and enter a HEX number. Click Edit in the Action Color section and enter a HEX number. Select a background pattern next to Background. Click the Font drop-down menu and select a font. Click the Hide the Wix Answers Banner checkbox to hide the "Powered by Wix Answers" message that appears at the bottom of the widget. Edit your Icon Appearance settings:Select the icon customers click to open your Widget next to Image. Customize the Shape & Size of the Widget icon:Click Large or Small to select an icon size. Click and drag the Shape slider to make your icon's corners more or less round. (Optional) Click the Make Your Icon & Widget Draggable checkbox to allow customers to click and drag your Widget to anywhere on their screen. Edit the Widget Position settings:Select a Position icon to choose which side of the screen your Widget appears. Click the Side Spacing arrows to adjust the distance between your Widget and the side of the screen.Click the Bottom Spacing arrows to adjust the distance between your Widget and the bottom of the screen.Click Update at the top of the page.Customizing Your Widget's Advanced SettingsOn the Advanced tab, you can customize the widget text for each language, add custom CSS and scripts, whitelist domains, and restrict access to authenticated users. Show me howHover over Settings and click Widgets. Hover over the Widget you'd like to set up and click Edit.Click the Advanced tab. Edit your Widget's Advanced settings:Translate the text for each of your supported languages:Click Edit next to the relevant language. Scroll to the text you'd like to translate or enter it in the Search field. Click the text under Line and translate it.Note: Hover over the text and click Revert on the right to revert it. Click Save.Add custom code:Custom CSS: Click + Add CSS, enter your CSS code and click Save.Custom Script: Click + Add Script, enter your JavaScript code and click Save.Whitelist domains:Click Edit in the Domain Whitelisting section. Enter the domain(s) you'd like to allow your Widget to be displayed on.Note: Press Enter on your keyboard to add multiple domains. Click Save.Click the Restricted Access toggle to make your Widget only accessible to authenticated users. Learn how to:Add a contact widget to your Help CenterEmbed a contact widget on your non-Wix websiteEmbed a contact widget on your Wix site