Connecting Salesforce to Your Wix Answers Account

Spend less time switching between your Salesforce and Wix Answers accounts. Connect Salesforce to view client information from Salesforce on tickets in Wix Answers. 
Important:
  • Wix Answers supports the following Salesforce account types: Lighting Professional (with additional costs), Enterprise Edition, Unlimited Edition, and Developer Edition. 
  • Connecting multiple Wix Answers accounts to the same Salesforce account is not supported. 

Step 1 | Get Your Consumer Key and Secret from Salesforce

  1. Log in to Salesforce as an administrative user.
  2. From Setup, enter App in the Quick Find field.
  3. Select App Manager.
  4. Click New Connected App and configure the following settings:
    • Enter a name in the Connected App Name field.
    • Enter an API Name and Contact Email.
    • Enter a description in the Description field.
    • Select Enable OAuth Settings.
    • Copy and paste the following URL into the Callback URL field: https://salesforceintegration.wixapps.net/api/oauth/callback
  5. Add the following OAuth Scopes:
    • Access and manage your data (api)
    • Access custom permissions (custom_permissions)
    • Perform requests on your behalf at any time (refresh_token, offline_access)
  1. Click Save
  2. Select Click to reveal next to Consumer Secret.
  1. Copy the Consumer Secret and Consumer Key, then save them for step 2. 

Step 2 | Connect Salesforce in Your Wix Answers Account

  1. In the Wix Answers app, go to Settings > Tools > Integrations.
  1. Click Install to the right of Salesforce.
  2. Enter your Salesforce Consumer Key.
  3. Enter your Salesforce Consumer Secret.
  4. Click Connect.
  5. Click Allow

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