Wix Answers Help Center
Creating an Article
Articles are the core of your Help Center. You can create 3 different types of articles for different needs. The following is intended to walk you through the process of creating an Informative article.
Informative articles are likely the most common type of content you'll create for your Help Center. Create Informative articles to introduce features, provide step-by-step instructions, answer FAQs and more.
To create an Informative article:
- Click the Knowledge Base icon in the side panel.
- Click + New Article at the top right.
- Leave the Informative Article type selected.
- (Optional) Select a category for your article from the Category drop-down.
Note: An article must be in a category before you can publish it. You can move it to a category later.
- Click Create Article.
- Enter the title of the article in the Title field.
Save your work early and often by clicking Save at the top right.
- Click the Write something field and enter content for the article.
- Hover over the left side of the content block and click the Add a block icon .
- Choose a type of content block to add to your article:
10. Click Save at the top right.
11. When you're ready, click the Save drop-down and select Publish.
11. When you're ready, click the Save drop-down and select Publish.
12. (Optional) Select the publishing option(s) (Notify followers, Update URL).
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13. Click Publish Article.
View the live article once you've published by clicking View Live next to Save.
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Optimizing Articles for Search Results
Customers, team members, and search engines need to be able to find the articles they're looking for in your Help Center. Wix Answers automatically sets you up to be optimized for search results, but there's more you can do improve your SEO.Search Results in Wix AnswersYour Wix Answers Help Center uses a sophisticated search algorithm to deliver the most relevant results. Articles rank higher based on where they include your search phrases (keywords). Keywords are words, or groups of words, that you enter into a search to get relevant content. The following keyword hierarchy determines which articles appear at the top of your search results:Keywords: Articles that include your keywords in their Keywords section rank highest. Article Titles: Articles that include your keywords in their title rank 2nd highest. Article Subtitles: Articles that include your keywords in their subtitle rank 3rd highest.Other article text: Articles that only include your keywords in other text appear next in results. Naming Your ArticlesIncluding Keywords Your Customers TypeYour article titles should include the phrases viewers would use to find them. Including keywords in titles helps your articles appear in relevant search results. With this in mind, don't overdo it. Make sure your article titles are easy to understand. Don't try to manipulate search results with keyword stuffing. Structuring Titles ConsistentlyWe recommend defining an article title structure and sticking to it as your Help Center grows. If you have a variety of products or services, consider always including the name of your product or service in the title. Consistent title structures allow readers to easily scan and understand the content in each of your categories. Tip:Check out Insights to view the keywords customers search the most in your Help Center. Structuring the Content of Your ArticlesUsing H Tags in SubtitlesUse subtitle text to help break up and organize an article's structure. Include keywords that summarize each section of your article. Select from the following H tags when creating subtitles:H2 Large: Describes the main topics covered.H3 Medium: Adds sub-headings to further structure your content. H4 Small: Splits your sections into sub-topics.Using Anchors and Collapsible BlocksIf you find yourself scrolling more than you'd like, customers may also get discouraged and stop reading. Retain the attention of your readers by adding anchors and collapsible blocks.AnchorsAdd anchors to create a table of contents that remains visible while you scroll. To add anchors:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click the Subtitle icon .Click Anchor.Enter a name for your anchored subtitle.Learn more about adding anchors to an article. Collapsible blocksCondense your content in an easy to read format with collapsible blocks. To add a collapsible block:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click MORE and select Collapsible.Enter the title in the Title goes here field.Enter the text in the Write something field.Learn more about adding collapsible blocks. Note: This is an example of a collapsible block. Content TipsCreate article content that is unique, specific, and helpful for your customers. Write for your audience, not for constantly changing search algorithms. Google can tell when viewers engage with your articles and responds by ranking them higher in search results. Make your articles visually appealing and easy to understand by adding informative text, images, videos, and more. Learn more about adding content blocks. Creating Helpful LinksWhen links help customers find what they need, Google takes notice and rewards you with higher rankings. Best practices for creating helpful links include:Hyperlinking text that clearly describes where the link takes you. Learn more about formatting article text for linking.Linking to other articles that relate to steps your customers should follow.Linking to specific areas of your website outside of your Help Center and vise versa. Adding relevant articles as related articles. Tip:Learn how to edit the SEO information for your Help Center as a whole.
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Working with Content Blocks
When creating an article, add various types of content as individual content blocks (e.g. text, images, tables). Each content block is an independent component. You can reorder content blocks or copy and paste them into the same, or different articles. Managing Content BlocksClick below to learn more about managing content blocks. Adding a content blockHover over the left side of the content block and click the Add a block icon . Select an option or click More for additional options. View Types of Content Blocks below to learn more about the content types you can add.Copying and pasting a content blockHover over the relevant content block and click the Copy icon .Click the Add a block icon in the same article or in a different article. Click the Paste Block icon .Reordering content blocksHover over the relevant content block.Click the Reorder icon on the right and drag the content block to a new location in the article. Deleting a content blockHover over the relevant content block and click the Delete icon . Types of Content BlocksYour articles consist of different types of content (e.g., text, images, tables) that you add as content blocks. Click below to learn more about each type of content block. TextClick the Text icon and select a text type:Text: Add a standard block of text. Learn how to format your text. Bulleted: Add a bulleted list. Use bulleted lists for single-step procedures or to list items that don't require a particular order. Numbered: Add a numbered list. Use numbered lists for multiple-step procedures that require a particular order. Learn more about adding text to your articles. SubtitleClick the Subtitle icon and select an option:Subtitle: Select a heading size to add a subtitle. Anchor: Add an anchored subtitle in the H3 heading size. Tip: Once you add a subtitle, you can hover over it to change the size or to add or remove an anchor.Informative NotesClick the Informative icon .Select a color: Green, Teal, Red, or Yellow.Enter the note title in the Title goes here field.Enter the note text in the Write something field.Tip: Hover over an informative note to hide its title or change its color. Learn more about adding informative notes. LinesClick the Lines icon.Select Dashed or Solid. Tip: Once you add a line, hover over it and click the Edit icon to change the line type.ImageClick the Image icon .Click Upload. Select a file from your computer and click Open.Note: Uploaded images display at a maximum width of 698 px. Learn about other ways to add images to your article. VideoClick the Video icon .Paste the URL of the video.Click Get Video.Note: Currently, it is only possible to add URLs for videos uploaded to YouTube or Vimeo. Learn about other ways to add a video to your article.TableClick MORE and select Table.Enter the number of columns and rows that you need.Note: The header is automatically added on top of the table, so there's no need to add an extra row for it. Click Add Table.Learn how to add, delete, or edit your table. CollapsibleClick MORE and select Collapsible.Enter the title in the Title goes here field.Enter the text in the Write something field.Learn more about collapsible blocks. Code SnippetClick MORE and select Code Snippet.Select the type of code snippet you'd like to add. Tip: Hover over a code snippet and click the Edit icon to change the snippet type.IFrameClick MORE and select IFrame.(Optional) Edit the iFrame height.Enter the URL you'd like to embed in the iFrame URL field.(Optional) Click Disable scrolling to prevent scrolling within the iFrame. Click Add iFrame.Note: By default, a horizontal scroll bar is added when the width of the iFrame is more than 700px. Click Disable scrolling if you want to remove the scroll bar.HTMLClick MORE and select HTML.Double-click HTML Code and remove the existing code.Enter your HTML code.MarkdownClick MORE and select Markdown.Enter text using Markdown syntax. Click outside the Markdown block to preview the formatting you've written. Learn more about adding Markdown text.
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Publishing an Article
Publish an article when you're ready for it to go live. When you make changes to the article's content, make sure to publish again to update the live version. When you publish, you can choose to notify followers of the article and update its old URL (if you've changed the title). To publish an article:Go to the article's Content Editor. Click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. Tip:Once you've published, click View Live next to Save to view the live version of the article. Learn how to hide live articles:From your Help CenterFrom your WidgetsFrom customers but make them available for internal use
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Adding a Table of Contents to an Article
Create a table of contents (TOC) so readers can easily navigate your article's sections. The TOC displays on the side of your article and consists of the article's anchored subtitles. Customers can navigate directly to relevant subtitles when they click within the TOC. Customers can click any heading from your TOC to quickly go to the relevant section on the page. Each anchor has a unique URL so you can link directly to specific sections of articles. Keep in mind that your TOC reflects your heading level hierarchy with H2 subtitles furthest to the left and H3 - H4 subtitles indented to the right. Note:Your TOC does not display on smaller screen resolutions and mobile devices to ensure your article's content ratio is preserved. Learn more about adding a subtitle to your TOC:By adding a new anchorBy adding an anchor to an existing subtitleAdding a New AnchorAdd a new anchor if you haven't yet added the subtitle. When you add an anchor, you create a new H3 subtitle. You can change the heading size by hovering over the subtitle and clicking H2 or H4. To add a new anchor:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click the Subtitle icon .Click Anchor.Enter a name for your anchored subtitle. Adding an Anchor to an Existing SubtitleIf you've already created subtitles for your article, you can add an anchor to each subtitle you'd like to appear in your TOC. Learn how to add subtitles to an article. To add an anchor to an existing subtitle:Go to an article's content editor. Hover over your subtitle and click Add Anchor.To remove an anchor from a subtitle:Hover over the subtitle and click Remove Anchor.
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Adding Text to an Article
Create articles that mostly consist of various types of text blocks. You can add text in different content blocks to make it easy to rearrange them later. To add text to an article:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click the Text icon and select a text type:Text: Add a standard block of text. Learn how to format your text. Bulleted: Add a bulleted list. Use bulleted lists for single-step procedures or to list items that don't require a particular order. Numbered: Add a numbered list. Use numbered lists for multiple-step procedures that require a particular order. Enter your text in the Write something field. (Optional) Highlight your text and format it using the available options.Tip:You can also add text using different types of content blocks such as subtitles, informative notes, collapsible blocks, and more. Learn more about the types of content blocks you can add.
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Formatting Text in Articles
Most of your text's formatting is defined in the Cascading Style Sheets (CSS), although you can add bold or italics from the Text Toolbar. You can also change the text type (e.g. regular text to list-formatted), link to other articles or web addresses, and insert inline images. To format text in an article:Go to the Content Editor of the relevant article. Highlight the text you'd like to format.Select an option from the Text Toolbar:Bold: Click the Bold icon to make your text bold (or click Ctrl + B).Italics: Click the Italics icon to italicize your text (or click Ctrl + I).Link: Click the Link icon to hyperlink your text. Paste the Target URL or search for an article and select it, then click Insert Link. Bullets: Click the Bullets icon to change your text into a bulleted list.Numbers: Click the Numbers icon to change your text into a numbered list.Image: Click the Image icon to add an inline image, then select an option:Upload image: Click Upload New Image, select a file from your computer and click Open. Then click Update. Paste image URL: Paste the URL of an image in the Image Link field and click Update. Note:We recommend adding images using separate content blocks. Use the inline images method in the Text Toolbar to add icons to lines of text. Important:If you experience issues with text that's been copied and pasted from an external source, try removing the formatting.
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Adding Images to an Article
The saying "an image is worth a 1000 words" is also relevant to seeing a helpful screenshot in an article. We recommend adding images to illustrate important steps within your directions. Images can be added as:A separate content block: Whenever possible, it's recommended to add the image as a separate content block. This makes it easy to move the image around within the article, or even copy and paste it in another article. The image always appears centered on the screen and you can add a text block both above and below the image block. For example:An inline image with text: This is useful for icons. For example, this is the Text icon . The image appears inline with the text itself.Click an option to learn how to:Add images as content blocksHover over the left side of a content block and click the Add a block icon . Click the Image icon .Click Upload. Select a file from your computer and click Open.Note: Uploaded images display at a maximum width of 698 px. Add inline imagesPlace your cursor where you want to add the image. Press the space bar on your keyboard and highlight the space you added. Click the Image icon . Select an option:Upload an image: Click Upload New Image, select a file from your computer and click Open.Paste an image URL: Paste the URL of an image in the Image Link field.Click Update. Note: To add an inline image below a step of instructions, press Shift + Enter on your keyboard, then double-click to open the text options menu. Tip:We recommend adding image icons no larger than 16 pixels high to keep your spacing between text lines consistent. Note:Copying and pasting images from other sources is not supported. To add images to your articles, use the supported methods above.
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Adding Informative Notes to an Article
Informative notes are a great way to draw your reader's attention to important and useful information in an article. Use informative notes to add information without crowding the article or distracting from the main content. Note:This is an example of an informative note. You can edit its content and color. To add an informative note:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click the Informative icon .Select a color (Green, Teal, Red, or Yellow).Enter the note title in the Title goes here field.Enter the note text in the Write something field.Tips for writing informative notes:Note colorUse different colors for different types of notes. For example:Red: Use for warnings that are considered blockers. These notes should appear at the top of the article.Yellow: Use for important information that users should know before proceeding. These notes often appear at the top of the article, but can appear elsewhere.Blue: Use for notes within the text that give additional information that users should know. Green: Use for tips or helpful hints that are not vital, but add value to the content. These often appear under the instructions.Note titleA note title helps users understand what kind of information is contained in the note, and how much attention they need to pay to it. For example, if the note title is 'Important', users are likely to read it, even if they are in a hurry. If the note title is 'Tip' users will probably only read it if they have extra time. Alternatively, you can hover over the note block and select Hide Title if you do not want to display the note title.Note contentIn general, notes should be kept short and to the point. Try sticking to one or two sentences. Although it is possible to add inline images within a note, it is not recommended unless necessary. Number of notesYou can add as many notes as you want to an article, however, if you have multiple notes of the same type (e.g., 3 'Important' notes), it is recommended to include them all within a single note block. Try not to add more than two or three note blocks per article so as not to distract from the main content.Notes between stepsWhen adding notes between steps, you have two options:Add the note as a note block:Hover over the bottom left of the text block containing the steps and click the Add a block icon .Click the Informative icon .Select a color (Green, Teal, Red, or Yellow).Enter the note title and text.Hover over the bottom left of the note block and click the Text icon .Select the text type you were using to write the steps and continue writing the steps. If you were using a numbered list, the numbers continue from where you left off.Add the note within the text:Press Shift + Enter at the end of the relevant step.Type Note: (or any other note title) and make it bold.Add the note as text.Press Enter to continue the steps. If you were using a numbered list, the numbers continue from where you left off.Tip:Hover over an informative note to hide its title or change its color.
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Adding Collapsible Blocks in an Article
A collapsible block is a text block displaying its title as a single line. Once clicked, the collapsible block expands to display the entire text within it. I'm a collapsible block. Click to view more information.Now that you've clicked, you can read the text that was hidden in this collapsible block. Adding expandable text to your Wix site?This article refers to adding collapsible blocks to Knowledge Base articles in the Wix Answers Help Center. If you need to add "Read More" / "Read Less" links to your Wix site, click here.To add a collapsible block:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click MORE and select Collapsible.Enter the title in the Title goes here field.Enter the text in the Write something field.When to use collapsible blocksCollapsible blocks are a great way of presenting large amounts of information, in an easy to read way. The following are some examples of using collapsible blocks:Instructions with multiple sub-steps: If you're documenting a long procedure, with multiple sub-steps, you can write each step in its own collapsible block. This way users can easily navigate to the step they're on without losing their place.Long articles with multiple sections: Users may be scared off when presented with a long page full of text. That doesn't mean you shouldn't provide this information. Rather, you can break it down into sections, and place each section in a collapsible block. This is especially useful if viewers only need to read a specific section.Articles with advanced steps or instructions: You may want to include general steps in articles that the majority of your viewers can follow. Below each step, you could add collapsible blocks where viewers can click for detailed information. Add images to a collapsible blockPlace your cursor where you want to add the image. Press the space bar on your keyboard then highlight the space you added. Click the Image icon . Select an option: Upload an image: Click Upload New Image, select a file from your computer and click Open.Paste the image URL: Paste the URL of the image in the Image Link field.(Optional) Link to URL: Enter a URL in the Link to (optional) field if you'd like to link the image to a webpage.Click Update.
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Adding a Video to an Article
Enhance your articles by adding videos as content blocks. Videos are a great way to use visuals with audio to showcase your products.You can add videos in two ways:Using a video URL Using an embed code or source codeTip:If you have a video on your Wix site that you'd like to add to an article, click here to learn how. Using a Video URLIf your video is uploaded to YouTube or Vimeo, you can copy its URL and paste it into a video content block in your article. Important:Currently, it is only possible to add URLs for videos uploaded to YouTube or Vimeo. To add a video by pasting its URL:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click the Video icon .Paste the URL of the video.Click Get Video.Using an Embed Code or Source CodeIf your video has an embed code or source code, you can add it to an HTML block in your article. To add a video by pasting its embed code or source code:Go to an article's Content Editor. Hover over the left side of a content block and click the Add a block icon . Click MORE and select HTML.Double-click HTML Code and remove the existing code.Add your code:For embed code: Paste your video's embed code.For source code: Paste the following code, replacing YOUR_SOURCE_HERE with the video's source code:<video width="560" height="315" controls="controls"> <source src="YOUR_SOURCE_HERE" type="video/mp4"> </video>Click Save.
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