Creating an Article

Articles are the core of your Help Center. You can create 3 different types of articles for different needs. The following is intended to walk you through the process of creating an Informative article. 
Informative articles are likely the most common type of content you'll create for your Help Center. Create Informative articles to introduce features, provide step-by-step instructions, answer FAQs and more. 

To create an Informative article:

  1. Click the Knowledge Base icon in the side panel.
  2. Click + New Article at the top right.
  3. Leave the Informative Article type selected. 
  4. (Optional) Select a category for your article from the Category drop-down.
    Note: An article must be in a category before you can publish it. You can move it to a category later.  
  5. Click Create Article.
  6. Enter the title of the article in the Title field. 
Save your work early and often by clicking Save at the top right. 
  1. Click the Write something field and enter content for the article. 
  2. Hover over the left side of the content block and click the Add a block icon
  1. Choose a type of content block to add to your article:
10.  Click Save at the top right.
11.  When you're ready, click the Save drop-down and select Publish
12.  (Optional) Select publishing options (Notify followers or Update URL). 
13.  Click Publish Article
View the live article once you've published by clicking View Live next to Save. 

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