Wix Answers Help Center
Creating and Completing Translation Tasks
Whenever you need an article translated, create a translation task. Team members can then translate and complete the task from the article's Localization Content Editor.
You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated.
Before you begin:
Add the languages you need translated in your Wix Answers account.
Step 1 | Create a Translation Task
For each article you need translated, you must create a translation task. This allows you to open the article's Localization Content Editor in the next step.
Show me how
Step 2 | Complete a Translation Task
Translate an article from its Localization Content Editor in each language. You can comment and complete tasks for each language when you're done.
Show me how
Add the Articles with Translations filter to your Knowledge Base to view articles that have or have not been translated. Learn More
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Adding a Language to Your Wix Answers Account
With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list of the languages supported by Wix Answers.To add a language:Hover over Settings in the side panel. Hover over Account.Click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Note:Adding languages in your Wix Answers account automatically adds them to your ticketing system, but not to your Help Center or Widgets. Make sure to also enable languages within your Help Center and Widgets to display articles for each language. Learn how to:Enable a language in your Help CenterEnable a language in your Widget
1 min read
Adding Filters in Your Knowledge Base
View articles matching conditions you define by adding filters in your Knowledge Base. Filters can help you find specific articles or articles with something in common, such as a label. Add as many filters as you need to fine-tune the list of articles in your Knowledge Base. To add a filter to your Knowledge Base:Click the Knowledge Base icon in the side panel.(Optional) Click the Languages menu at the top-right and select a language. Click the Filters icon on the left.Click + Add Filter and select a filter:Article StatusSelect the status of the articles you'd like to view:Draft: View articles that are saved as drafts, but not published. Published: View articles that are published. Article TypeSelect the type(s) of articles you'd like to view:Informative Article: View articles of the standard 'article' type. Feature request: View Feature Request articles.Known issue: View Known Issue articles. LabelsClick the relevant drop-down menu and select the label(s) to filter:Include Any: View articles that have any of the selected labels. Include All: View articles that have all of the selected labels (if you select multiple labels, only articles that contain all the selected labels display). Exclude Any: Don't show articles with any of the selected labels. Article CategorySelect the relevant article category filter:Include These Categories: Click Add Category and select the category or subcategory of the articles you'd like to view. Exclude These Categories: Click Add Category and select the category of the articles you'd like to exclude. Uncategorized Articles: Show articles that are not within a category. Handled byClick Add agent and select an agent to view articles that were saved or published by the agent. Note: Repeat this step to add more than one agent to the filter. Articles with TranslationsSelect an option:Translated Articles: View articles that have been translated to other languages.Not Translated Articles: View articles that have not been translated to other languages. Article TasksSelect the relevant option to view articles with tasks:Assigned To: Click Add agent and select an agent to view articles assigned to the agent. Assigned By: Click Add agent and select an agent to view articles assigned by the agent. Type: Select a task type:Write: View articles that have a Write task. Update: View articles that have an Update task. Review: View articles that have a Review task. Translate: View articles that have a Translate task. Priority: Select a priority level:High: View articles that have a High priority level task. Medium: View articles that have a Medium (default) priority level task. Low: View articles that have a Low priority level task. Status: Select a status:Open: View articles that have an Open task.Completed: View articles that have a Completed task. 5. (Optional) Select a list or card view at the top to choose how you want to view your articles. Show me moreClick the List view icon at the top to display your articles in a list. Click the Card view icon at the top to display your articles in separate cards. 6. (Optional) Sort your articles by update date using the Newest First / Oldest First menu. Show me moreClick Newest First at the top and select Oldest First to view articles that have not been updated for the longest amount of time at the top of the list. Click Oldest First at the top and select Newest First (default) to view articles that were most recently updated at the top of the list.
3 min read
Using Crowdin to Translate Your Help Center Articles
Streamline the localization process of your Help Center by integrating Crowdin with your Wix Answers account. When you set up the integration, XML files for each article are created in your Crowdin project where you can translate and upload them back into your Wix Answers Help Center. Before you begin:Log in to your Crowdin account or sign up for a free trial at www.crowdin.com. Step 1 | Connect Crowdin to Your Wix Answers AccountIn order to connect your accounts, create an API key in your Wix Answers account, then add your credentials to your Crowdin account. Show me howTo create an API key:Hover over Settings in the side panel and click Webhooks & API.Click the API Keys tab. Click + Add API Key.Enter a name for your API key and click Save. Copy the API Secret Key and save it for future use. Click I Saved It.To add your credentials to your Crowdin account:In your Crowdin account, create a project then go to your project's Settings.Click the Integrations tab. Scroll down and click Wix Answers. Enter your Help Center's URL under Base URL.Note: If you've connected a domain to your Help Center, enter the base URL that appears within your Wix Answers account (e.g., https://username.wixanswers.com).Enter your Wix Answers API key under API Key.Enter your API Secret Key under API Secret Key. Click Set Up Integration. Click Settings.Select the help center categories you'd like to synchronize and click Save. By default, every 10 minutes your articles are synched and updated automatically. You can manually sync them by clicking Sync Now. Step 2 | Add Languages in Your Wix Answers AccountMake sure you've added the languages you support in your Wix Answers account. Once you're connected, articles from the categories you chose to sync in step one automatically upload to Crowdin as separate files. Show me howHover over Settings in the side panel. Hover over Account.Click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Step 3 | Send Your Articles to TranslationSend your articles to translation in your Wix Answers account so that once you localize them in Crowdin, they automatically upload back into your Help Center. Show me howOpen the Content Editor of the article you want translated.Click the Translations icon from the footer menu.Click Select all languages or click a language to manually select it.Click Next.(Optional) Enter your task note and click Next.Alternatively, you can leave this section blank and click Skip.Select the task priority level. Click Send to translation.Learn more about creating and completing translation tasks. Step 4 | Localize Your Articles in CrowdinOnce you're ready to start localizing your articles in Crowdin, you can invite translators and proofreaders to work in Crowdin's Online Editor. Translations you make in Crowdin automatically send to your Wix Answers account as unpublished articles every 10 minutes. Show me howInvite translators, order professional translations, connect machine translation engines, and more. Learn about translation strategies from Crowdin.Work in Crowdin's Online Editor to translate and proofread content. Learn MoreSynchronize only reviewed translations by activating Export only approved translations. Learn MoreFor more information check out the Crowdin Knowledge Base or contact Crowdin Support for 24/7 professional assistance.
3 min read
Localizing (Translating) Your Help Center
Wix Answers provides you with all the tools you need to localize (translate) your content. Step 1 | Add Supported LanguagesWhen signing up, you are asked to choose your primary language. You can add additional languages at any time. For every language you add, you receive localized email and Help Center templates. Click here to see the list of supported languages.Show me howHover over Settings in the side panel. Hover over Account and click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Step 2 | Localize Your Help Center Titles and TextWhen you add a new supported language, your Help Center template is automatically localized. However, you can go in and edit the titles and text if you wish to do this manually.Show me howHover over Settings in the side panel. Hover over Help Center.Click Design & Text.Click the Text tab.Select the relevant language.Edit the titles and text that appear in your Help Center.Click Save.Step 3 | Localize Your CategoriesCategories you create in your primary language are automatically added to your localized Knowledge Base. Make sure to localize your categories before publishing your articles.Show me howHover over the Knowledge Base icon in the side panel and click Categories.Select the relevant language.Hover over the relevant category and click the Show More icon .Click Rename and enter a translated name for your category.Click Save.Step 4 | Localize Your ArticlesWix Answers provides a simple to use system which allows you to create and manage all of your localization tasks. Once an article is ready to be localized you can create a translation task. Show me howNote: You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Go to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Your translators can then open and localize the article. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. NoteYou can send new translation tasks each time that you update the content.Step 5 | Display the Language in Your Help CenterNew languages are automatically added to your ticketing system. However in order for them to appear in your help center you must enable them manually.Show me howHover over Settings in the side panel. Hover over Help Center.Click Advanced.Click the toggle next to each language you want to display.Tip:Streamline your translation process with Crowdin, a third party localization management tool.
4 min read
Managing an Article's Related Articles
Related Articles display as a list of suggested articles on the live article. You can add them to guide your readers to supplemental information they may want to know. For example:If your customer is reading "Signing in to Your Account," you may want to add "Retrieving Your Password" as a Related Article. Consider adding Related Articles that:You want your customers to read next. Have information you could have included in the article.Include the next logical steps to take.Involve the same topic. Tip:We recommend adding up to 6 Related Articles, although you can add as many as you'd like. To manage an article's related articles:Go to the article's Content Editor. Click Related in the footer. Choose what you want to do:Add related articlesClick Add a Related Article. Enter an article name to search for an article.Note: Click Filters next to the Search field to filter the results (by category, article type, or labels). Hover over an article in the list and click Add article. Note: You can also click View to view the article before adding it. Reorder related articlesClick and drag an article's Reorder icon up or down in the list. Repeat step 1 for each related article you want to reorder. Remove related articlesHover over the article you'd like to remove from the related articles.Click Remove.
2 min read