Creating Context-Sensitive Help

Context-sensitive help enables your users to access information that is specific to the area of the product they are using. Create and embed Wix Answers Widgets within your products to provide context-sensitive help. 

In order for context-sensitive help to be effective, you must generate very specific articles that relate to a particular element. Keep in mind that the content you generate for your Help Center may differ from the content you embed within the product.

Here are a few key differences:

  • Quantity of information necessary: If your users are accessing context-specific help from within the product, you can assume that they do not require all of the steps to access that feature. This is compared to a user that is reading about the feature from a general article in the Help Center that may need all of the steps required to reach that feature. 
  • Article "real-estate": Context-specific help has minimal space for text, as it opens in a widget within your product. This is in contrast to an article, which opens on a full page within the Help Center. Therefore we recommend that you keep your context-specific help precise and to the point, and to minimize the use of screen captures or videos within these articles. We also recommend ensuring that the most important content appears above-the-fold (the portion of the article that is visible without further scrolling).  
  • Landing pages: Create landing pages with links to more specific articles. This is especially useful for product elements that provide multiple options and features. 

Easily manage which content appears in your Help Center or only within a widget by creating and applying labels:

Related Articles

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Defining the Available Articles in Your Search Bar and Category ListChoose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type. Important:Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click Manage next to Search Bar or Category List.(Optional) Edit the title in the Title field and click Update.Click Edit next to the relevant language. Select the Content Accessibility filter(s) you'd like to set up:Filter articles by Categories: Include or exclude articles based on their category. Click Use articles from certain categories.Choose to include or exclude categories:Include: Leave Use articles from these categories set as the option. Exclude: Click Use articles from these categories and select Content in all categories except those.Click the drop-down and select the categories you'd like to include or exclude. Filter content by Labels: Include or exclude articles that have specific labels. Click Use articles with the following labels.Click the relevant drop-down and select a label:Include ANY of these labels: Include articles with any of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have either the "Widget" or "Get Started" labels).Include All these labels: Include articles with all of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have both the "Widget and "Get Started" labels).Exclude: Include articles that do not have the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that do not have have the "Widget or "Get Started" labels).Filter content by Article Types: Include only specific article types.Click Use only the following types of articles.Select the article types you'd like to be available in your search bar.(Optional) Apply your content filters to all your languages: Click Use these settings for all languages.Click Yes, Apply to All.Click Save.Displaying Selected ArticlesShowcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click + Add Component at the bottom of the page and click Selected Articles. Click Manage next to Selected Articles.(Optional) Edit the title of your Selected Articles section in the Title field and click Update.Click Add Selected Article. Enter the name of an article you'd like to feature and select it from the list. Click Add Article. Repeat steps 7-9 to add more Selected Articles. To change the order of your Selected Articles:Click the Reorder icon  to the left of a Selected Article and drag it up or down.To remove a Selected Article: Click the Vertical Show More icon  on the right and select Remove. Learn how to add contact options so that customers can get support directly from your Widget.

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About Wix Answers Widgets

Provide context-sensitive help from within your product or website with Wix Answers Widgets. Customize each widget's design, content, support channels, and more. Create as many widgets as you need and embed them wherever customers need the most help. Benefits of Using Wix Answers WidgetsAllow customers to help themselves by displaying articles relevant to your Widget's placement. Learn MoreProvide Live Chat support from agents utilizing your Knowledge Base and Ticketing System. Learn MoreAllow customers to submit tickets from wherever necessary with customizable contact forms. Learn MoreAnalyze the articles viewed and support requests created from your Widgets with Insights. Learn MorePersonalize your Widgets by adding custom CSS and scripts. Create widgets for various purposes tailored to specific areas of your products. Get Started Now

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Showing or Hiding Help Center Articles with Specific Labels

Labels help you organize your Help Center content. You can set your Help Center to display articles with certain labels and hide articles with others. To choose which labels appear in your Help Center:Hover over Settings  in the side panel.  Hover over Help Center and click Advanced.Click Edit content visibility next to the relevant language. Select Use articles with the following labels under Filter content by Labels.Click the relevant drop-down and select labels to:Include ANY of these labels: Articles are included in the Help Center if they have any of the selected labels.Include ALL these labels: Articles are only included in the Help Center if they have all of the selected labels. Exclude: Articles are excluded from the Help Center if they have the selected labels. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.

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