Wix Answers Help Center
Creating Language Fallback Links to Articles
Use article IDs to create language fallback links if you have a multilingual Help Center. When clicked, these dynamic URLs take customers to a specific language version of an article. If the article has not been translated, the URL redirects to the default version of the article.
The steps in this article will not work if the URL of your live help center articles has /kb/ after: https://[YOUR-HELP-CENTER-URL]
Contact us if you have this article URL structure and would like to set up language fallback.
- Contact us to set up language fallback if your live article URLs are in this format: https://[YOUR-HELP-CENTER-URL]/kb/en/article/[ARTICLE-TITLE]
- Follow the directions below if your live article URLs are in this format:
To create a language fallback link:
- Get the article ID for the relevant article.
Show me how
2. Use the following format to create a language fallback link:
Replace [LOCALE] with the 2-letter language code of the version that should load. If a version doesn't exist in this language, the article will load in your account's default language.
The following Wix Help Center article link takes you to the French version:
If the article was not translated, the link would take you to the English (default account language) version of the article.
Was this article helpful?
Adding a Language to Your Wix Answers Account
With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o
1 min read
Localizing (Translating) Your Help Center
Wix Answers provides you with all the tools you need to localize (translate) your Help Center content. Add languages any time, then localize your Help Center settings, categories, and articles. When you're read
5 min read
Displaying Languages in Your Help Center
Add language options to your Help Center to let international customers get the help they need.Start by adding a language in your Wix Answers account settings. The language is automatically added to your ticket
1 min read
Finding an Article ID
An article ID (GUID) references a specific article, including all translated versions of an article. The ID is useful if you are linking from a product that is translated into many languages, and you need a way
1 min read