Creating Language Fallback Links to Articles

Use article IDs to create language fallback links if you have a multilingual Help Center. When clicked, these dynamic URLs take customers to a specific language version of an article. If the article has not been translated, the URL redirects to the default version of the article. 
Important:
The steps in this article will not work if the URL of your live help center articles has /kb/ after: https://[YOUR-HELP-CENTER-URL] 

Contact us if you have this article URL structure and would like to set up language fallback. 

For example:
  • Contact us to set up language fallback if your live article URLs are in this format: https://[YOUR-HELP-CENTER-URL]/kb/en/article/[ARTICLE-TITLE]
  • Follow the directions below if your live article URLs are in this format:
    https://[YOUR-HELP-CENTER-URL]/en/article/[ARTICLE-TITLE]

To create a language fallback link:

  1. Get the article ID for the relevant article.
2.  Use the following format to create a language fallback link: 
https://[YOUR-HELP-CENTER-URL]/articles/id/[ARTICLE_ID]?locale=[LOCALE]
Note:
Replace [LOCALE] with the 2-letter language code of the version that should load. If a version doesn't exist in this language, the article will load in your account's default language. 
For example:
The following Wix Help Center article link takes you to the French version:

If the article was not translated, the link would take you to the English (default account language) version of the article.