Customizing Email Templates Sent to Article Followers

Edit the email notifications that followers receive when you resolve a Known Issue or release a Feature Request. Customers become followers of articles when they click "I'm experiencing this issue" or "Vote for this feature" on an article. 
Tip:
View a step-by-step tutorial for using an HTML editor to add text to email templates

To edit the email templates sent to article followers:

  1. In the Wix Answers app, go to Settings > Tools > Email Templates.
  1. (For multilingual support) Select a language next to Email Templates in.
  2. Click Edit next to the relevant Article Followers email template:
    • Known Issue Resolved: This email is sent to customers when a known issue they're experiencing is resolved. 
    • Feature Request Released: This email is sent to customer when a feature request they've voted for is released. 
  3. Enter your Email Subject text.
  4. (Optional) Click the Placeholders icon to add dynamic text.
  5. Edit the content of the email:
    1. Click in the Email Body field on the left to edit your template's CSS.
      Note: View a preview of your email template in the panel on the right. 
    2. (Optional) Click the Placeholders icon to add dynamic text.
  6. Click Save
Notes:
  • To disable a notification click the toggle next to the relevant email template. 
  • Changing a template in one language does not update it in other languages. 
Using Dynamic Placeholders
Add placeholders to your templates to automatically include content that references existing information. For example, you could include the first name of your customers in every automatic reply. Learn More 

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