Choose whether to allow inbound, outbound, or both types of calls in each of your lines.
To enable calls in your lines:
- In the Wix Answers app, go to Settings > Support Channels > Call Center & SMS > Lines.
- Select the relevant line or click Manage to the right of it.
- Enable or disable the relevant call type:
Allow customers to call the phone number of the line and have their call routed to the IVR flow you choose.
Click the
Incoming calls are OFF/ON toggle
to enable or disable incoming calls:
- Enabled: Callers can dial the phone number of the line and have their call routed to your IVR flow:
- Click the Choose an IVR flow drop-down.
- Select the IVR flow callers will be routed to. Learn more about setting up IVR flows.
Note: Click Create a new IVR flow to create a new IVR flow for your line.
- Disabled: Callers hear a message if they dial the phone number of the line:
- Click Change next to Line closed message to edit the message.
- Select the type of message your callers will hear:
- Text to speech: Convert your written message into spoken words:
- Click the Message language drop-down and select a language.
- Enter the message in the Message text field.
- Recorded sound file: Play a recorded audio message:
- Click Upload an audio file.
- Choose a .WAV, .MP3, or .WMP file from your computer and click Open.
- Click Save.
Allow team members to use the line to make outbound calls to customers.
Click the
Outgoing calls are ON/OFF toggle
to enable or disable outgoing calls:
- Enabled: Team members can use the line to make outbound calls.
Note: Click Set this line as the default for outgoing calls to make this the default line when team members make outbound calls. - Disabled: Team members cannot use the line to make outbound calls.
Note: Outgoing calls are enabled by default. You must add another line to disable.
