Forwarding a Ticket

Forward a ticket when you want to send its initial message to another email address.
Need to CC someone?
You can CC (Carbon Copy) contacts if you'd like them to receive copies of the ticket and have the ability to reply.

To forward a ticket:

  1. Go to the relevant ticket.
  2. Hover over the first message sent and click the Show More icon on the right.
  1. Click Forward by email.
  2. Click the drop-down under From and select a sending mailbox.
  3. Enter the email address you're forwarding to in the To field.
    Note: If adding more than one recipient, use commas to separate them. 
  4. (Optional) Edit the Ticket Content
  5. Click Create Ticket.

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