Hiding and Unhiding Categories in Your Help Center

By default, your Help Center displays every category you create. You can hide categories that are not quite ready or are no longer relevant. 

To choose which categories appear in your Help Center:

  1. Hover over Settings in the side panel and click Help Center.
  2. Click the Advanced tab at the top.
  3. Click Edit content visibility next to the relevant language. 
  4. Select an option:
    • Use articles from all categories: Display articles from all your categories in your Help Center.
    • Use articles from certain categories: Only display articles from certain categories. Click the drop-down and select the categories of the articles you'd like to display.
      Note: To display articles from all categories except certain categories: Click the Use articles from these categories drop-down and select Content in all categories except those, then select the categories of the articles you'd like to exclude.
  1. Click Save.
  2. (If applicable) Repeat steps 3 - 5 for each language in your Help Center.

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Setting Up Your Help Center

Your Help Center is a self-service portal where customers view your articles. Customers can find articles by searching or clicking categories and subcategories. Create CategoriesGroup articles together that relate to the same topic into categories and subcategories. This helps customers and team members navigate your Help Center and find the information they need. Show me howHover over the Knowledge Base icon and click Categories.Add a category or subcategory:Category: Click + Add New Category at the top left.Click in the Category Name field and enter a category name.Click Create. Subcategory: Hover over the category on the left and click the Show More icon . Click Add Subcategory.Click the Subcategory Name field and enter a subcategory name. Click Save.Learn more about creating categories and subcategories.Add ArticlesArticles form the core of your Help Center. You can create 3 different types of articles: Informative articles, Feature Requests, and Known Issues. Show me howClick the Knowledge Base icon in the side panel. Click + New Article at the top right.Select an article type:Informative Article: The standard article type you should use for most of your articles. Learn more about creating articles. Feature Request: Collect votes and inform customers of new feature releases. Learn more about Feature Request articles.Known Issue: Inform customers of known issues and update them when resolved. Learn more about Known Issue articles.  Select a category for your article from the Category drop-down.Click Create Article.Learn more about creating articles. Next:Learn how to customize the look and feel of your Help Center. 

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Including and Excluding Articles in Your Help Center

Every article you publish is displayed in your Help Center by default. However, you may want to hide some articles that are not meant for your Help Center. For example, you should exclude articles created specifically for widgets or for internal linking purposes. Select an option to learn more:Display content by languageHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click the toggle next to each language to enable or disable it:Enabled: Content in that language appears in your Help Center.Disabled: Content in that language does not appear in your Help Center.Display content by categoryHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use articles from certain categories.Click the Expand arrow and select an option:Use articles from these categories: Select the categories you do want to use. Content in all categories except those: Select the categories that you do not want to use.Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by labelYou can create a label and apply it to any article. Then show or hide articles that have a particular label.Hover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility next to the relevant language. Select Use articles with the following labels under Filter content by Labels.Click the relevant drop-down and select labels to:Include ANY of these labels: Articles are included in the Help Center if they have any of the selected labels.Include ALL these labels: Articles are only included in the Help Center if they have all of the selected labels. Exclude: Articles are excluded from the Help Center if they have the selected labels. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by article typeHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use only the following types of articles.Select the article types that you do want to use. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.

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Changing Your Category Icons

Personalize your Help Center design by adding your own custom category icons. You can choose from hundreds of free icons offered by Wix Answers or upload an icon from your computer.Note:Category icons do not display if you're using the Grande or La Liste template.To change your category icons: Hover over the Knowledge Base icon in the side panel and click Categories. Select a category on the left. Hover over the category icon next to the category name at the top.Select an option:Upload new image Click Upload.Select the image file from your computer.Click Open.Stock IconSearch the icons using the search bar or the scroll menu. Select the icon you want to add.Click Select.Remove image

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Creating Categories and Subcategories

Help customers find the information they're looking for by organizing your articles into categories and subcategories. Tip:Planning out your categories and subcategories before you start writing articles can save you time. To learn more about creating a Help Center structure, click here.Once you have a basic outline of the categories and subcategories you need, start adding them.Important:To create categories and subcategories, you must be an administrator or have a custom role with Create, edit and delete categories and subcategories enabled in the Knowledge Base permissions. Click an option to learn more:Add a category Hover over the Knowledge Base icon in the side panel and click Categories. Click + Add New Category. Enter a category name in the field and click Create. To reorder your categories: Hover over a category, then drag and drop it into a new location using the Reorder icon . Add a subcategory Hover over the Knowledge Base icon in the side panel and click Categories. Hover over a category on the left and click the Show More icon .  Click Add Subcategory. Note: You can only add subcategories to categories that do not contain articles. Learn how to move articles to other categories.  Enter a subcategory name in the field and click Save. Note: New categories and subcategories appear in your Help Center as soon as you create them. You can hide them until they're ready to be viewed from your Help Center settings. Add a category icon Hover over the Knowledge Base icon in the side panel and click Categories. Select the category on the left. Click the category icon next to the category name at the top of the page.  Select the image type you want to add: Upload new image: Upload your own image. Select an image file from your computer and click Open. Stock Icon: Choose from hundreds of free icons. Search for icons using the search bar or the scroll menu. Click the icon you want to add and click Select. Note: Category icons do not display if you're using the Grande or La Liste template. Learn more about changing your Help Center template. 

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