Managing Your Labels

Create, rename, and delete labels from the Label Manager in your Answers account. Here you can also access the articles and tickets added to each label. 
Important:
To manage labels, you must be an administrator or have a custom role with Labels enabled in the Settings - Tools permissions.

To manage your labels:

  1. In the Wix Answers app, go to Settings > Tools > Labels.
Tip:
Click the Search icon  and enter a label name to find an existing label.
  1. Choose what you want to do:
    • Create a new label:
      1. Click + New Label.
      2. Enter a label name and click Create.
    • Rename a label:
      1. Hover over the relevant label and click the Show More icon .
      2. Select Rename.
      3. Edit the label name and click Save.
    • Delete a label:
      1. Hover over the relevant label and click the Show More icon .
      2. Select Delete.
      3. Click Yes, Delete this label
Tip:
Filter articles or tickets by a specific label by hovering over the label and clicking Used in __ Articles or Used in __ Tickets

Related Articles

About Labels

Add labels to articles and tickets for an extra layer of categorization and functionality. Use labels in your Knowledge Base to organize articles and determine where they can be viewed. Use labels with tickets

7 min read

Filtering Articles by Label

View articles in your Knowledge Base that have or do not have specific labels. Adding label filters allows you to organize and categorize your articles further. To filter articles by label: Click the Knowledg

2 min read

Viewing Tickets by Labels

Add the "Labels" filter to Views to show tickets that either have or do not have specific labels. To view tickets by labels: Click the One Inbox icon in the side panel on the left. (Optional) Click the Lang

2 min read

Showing or Hiding Articles in Your Help Center With Specific Labels

Use labels to determine which articles appear in your Help Center. By default, every published article appears in your Help Center. However, you can choose to include or exclude articles by their labels. Import

2 min read

Adding and Removing Labels in Articles

Add labels to articles for additional layers of categorization. You can use labels to choose which articles appear in your Help Center or Widgets. You can also add the label filter to your Knowledge Base to vie

2 min read

Labels APIs

Like categories and subcategories, labels enable your users to filter and locate articles that are relevant to specific topics. For more information, see About Labels. To add labels to articles, see Update Arti

3 min read