Moving an Article to a Different Category or Subcategory

Move an article to another category or subcategory to update its location in your Help Center. You can move an article from both the Content Editor and the Categories page.  
Note:
If you're moving an article to a category that contains subcategories, you must move the article into a subcategory. Articles cannot be listed under the category alone if the category has subcategories.

Learn more about moving an article:


Moving an Article from the Content Editor

Move an article to another category or subcategory while you’re editing it, without leaving the Content Editor. 

To move an article from the Content Editor:

  1. Go to the article's Content Editor
  2. Click Categories in the footer menu. 
  1. Click the Category drop-down and select a category or subcategory.
Note:
Subcategories appear listed after their category and the "greater than" sign (>). In the example above, "Apps" is the subcategory of the "Billing" category. 
  1. Click Move.

Moving an Article from the Categories Page

Move an article to another category or subcategory directly from the Categories page, without having to open the Content Editor. 

To move an article from the Categories page:

  1. Hover over the Knowledge Base icon and click Categories.
  2. Select a category (and subcategory if necessary) on the left.
  3. Hover over an article and click the Show More icon  on the right. 
  1. Click Move to... and select a category (and subcategory if necessary).
  2. Click Move
Note:
Moving an article in your default language to another category or subcategory also moves it in all your languages. 

Related Articles

Creating Categories and Subcategories

Help customers find the information they're looking for by organizing your articles into categories and subcategories. Tip:Planning out your categories and subcategories before you start writing articles can save you time. To learn more about creating a Help Center structure, click here.Once you have a basic outline of the categories and subcategories you need, start adding them.Important:To create categories and subcategories, you must be an administrator or have a custom role with Create, edit and delete categories and subcategories enabled in the Knowledge Base permissions. Click an option to learn more:Add a category Hover over the Knowledge Base icon in the side panel and click Categories. Click + Add New Category. Enter a category name in the field and click Create. To reorder your categories: Hover over a category, then drag and drop it into a new location using the Reorder icon . Add a subcategory Hover over the Knowledge Base icon in the side panel and click Categories. Hover over a category on the left and click the Show More icon .  Click Add Subcategory. Note: You can only add subcategories to categories that do not contain articles. Learn how to move articles to other categories.  Enter a subcategory name in the field and click Save. Note: New categories and subcategories appear in your Help Center as soon as you create them. You can hide them until they're ready to be viewed from your Help Center settings. Add a category icon Hover over the Knowledge Base icon in the side panel and click Categories. Select the category on the left. Click the category icon next to the category name at the top of the page.  Select the image type you want to add: Upload new image: Upload your own image. Select an image file from your computer and click Open. Stock Icon: Choose from hundreds of free icons. Search for icons using the search bar or the scroll menu. Click the icon you want to add and click Select. Note: Category icons do not display if you're using the Grande or La Liste template. Learn more about changing your Help Center template. 

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Converting a Subcategory Into a Category

To give a subcategory more prominence in your Help Center, you can convert it into a category.  To convert a subcategory into category:Hover over the Articles icon in the side panel and click Categories.Select the category containing the relevant subcategory. Hover over the subcategory.Click the Reorder icon then drag and drop it between existing categories.  

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Hiding and Unhiding Categories in Your Help Center

By default, your Help Center displays every category you create. You can hide categories that are not quite ready or are no longer relevant. To choose which categories appear in your Help Center:Hover over Settings  in the side panel and click Help Center.Click the Advanced tab at the top.Click Edit content visibility next to the relevant language. Select an option:Use articles from all categories: Display articles from all your categories in your Help Center.Use articles from certain categories: Only display articles from certain categories. Click the drop-down and select the categories of the articles you'd like to display. Note: To display articles from all categories except certain categories: Click the Use articles from these categories drop-down and select Content in all categories except those, then select the categories of the articles you'd like to exclude.Click Save.(If applicable) Repeat steps 3 - 5 for each language in your Help Center.

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