Publishing an Article

Publish an article when you're ready for it to go live. When you make changes to the article's content, make sure to publish again to update the live version. When you publish, you can choose to notify followers of the article and update its old URL (if you've changed the title). 

To publish an article:

  1. Go to the article's Content Editor
  2. Click the Save drop-down and select Publish
  1. (Optional) Select publishing options: 
    • Notify followers: Send an automatic notification to followers of the article. Learn More
    • Update URL: Update the live article's URL (if you've changed the title of the article).
      Note: The old article URL will redirect to the new URL. 
  • Click Publish Article
Tip:
Once you've published, click View Live next to Save to view the live version of the article. 

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Unpublishing an Article

Unpublish an article if you want to remove its live version, but keep it saved as a draft for future use. Articles that are unpublished appear as drafts in your Knowledge Base. To unpublish an article:Go to the article's Content Editor. Click More at the bottom right and select Unpublish Article. Note:You can also permanently delete an article if you're sure you won't need it in the future. 

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Notifying Followers When Publishing an Article

You can notify customers and team members whenever you publish articles they're following. Team members also get notifications in their Wix Answers notification feed.Tip:Customize the email notification template sent to article followers. Article FollowersCustomers become article followers when they:Have their ticket linked to a Feature Request or Known Issue. Learn MoreReport they're experiencing a Known Issue. Learn MoreVote for a Feature Request. Learn MoreAdditionally, team members can follow any article type or subcategory from the Team Member toolbar.Notifying Followers When Publishing an ArticleWhen you publish an article, you can choose to send notification emails to followers of the article. To notify followers when publishing:Go to the article's Content Editor. Click the Save drop-down and select Publish.  Select Notify followers. (Optional) Select Update URL to update the live article's URL (if you've changed the title of the article). Note: The old article URL will redirect to the new URL. Click Publish Article. 

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Following an Article or Subcategory

Follow an article to receive notifications whenever agents link it to a ticket. You also receive notifications when an article you follow is published with the "Notify followers" option enabled. You can follow individual articles or entire subcategories of articles from the Team Member Toolbar. Tip:Learn more about notifying followers when publishing articles. To follow an article:Log in to your Wix Answers account as a team member. Go to the live article in your Help Center.Click the Team Member Toolbar at the top.Click Follow this Article.To follow a subcategory:Log in to your Wix Answers account as a team member. Go to the relevant subcategory in your Help Center.Click the Team Member Toolbar at the top.Click Follow Subcategory.

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Customizing Email Templates Sent to Article Followers

Edit the email notifications that followers receive when you resolve a Known Issue or release a Feature Request. Customers become followers of articles when they click "I'm experiencing this issue" or "Vote for this feature" on an article. Tip:View a step-by-step tutorial for using an HTML editor to add text to email templates. To edit the email templates sent to article followers:Hover over Settings  and click Email Templates.(For multilingual support) Select a language next to Email Templates in.Click Edit next to the relevant Article Followers email template:Known Issue Resolved: This email is sent to customers when a known issue they're experiencing is resolved. Feature Request Released: This email is sent to customer when a feature request they've voted for is released. Enter your Email Subject text.(Optional) Click the Placeholders icon  to add dynamic text.Edit the content of the email:Click in the Email Body field on the left to edit your template's CSS.Note: View a preview of your email template in the panel on the right. (Optional) Click the Placeholders icon  to add dynamic text.Click Save. Notes:To disable a notification click the toggle next to the relevant email template. Changing a template in one language does not update it in other languages. Using Dynamic PlaceholdersAdd placeholders to your templates to automatically include content that references existing information. For example, you could include the first name of your customers in every automatic reply. Learn More 

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Editing an Article

You can update an article from its Content Editor anytime you need to make changes. Learn how to go to an article's Content Editor:From the Team Member toolbar on the live version.By searching in your Knowledge Base. Editing an Article from the Team Member ToolbarUse the Team Member toolbar to go to the Content Editor if you're already viewing the live version of an article in your Help Center. To edit an article from the Team Member toolbar:Go to the live article in your Help Center. Click the Drop-down icon   in the top left corner. Note: If you don't see the Drop-down icon in the top left corner, make sure you're logged in to your Wix Answers account as a team member. Click Manage this article to go to the article's content editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish.  (Optional) Select publishing options:  Notify followers: Send an automatic notification to followers of the article. Learn More Update URL: Update the live article's URL (if you've changed the title of the article). Note: The old article URL will redirect to the new URL.  Click Publish Article. Tip:Learn more about the Team Member toolbar. Editing an Article from Your Knowledge BaseGo to the Content Editor of any of your articles by searching for the article in your Knowledge Base. To edit an article from your Knowledge Base:Click the Knowledge Base icon in the side panel. Click the Search field and enter the name of the article you want to edit. Select the article to go to its Content Editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish.  (Optional) Select publishing options:  Notify followers: Send an automatic notification to followers of the article. Learn More Update URL: Update the live article's URL (if you've changed the title of the article). Note: The old article URL will redirect to the new URL.  Click Publish Article. Tip:View the live article once you've published by clicking View Live next to Save. 

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