Reordering Categories and Subcategories

Your Help Center displays categories and subcategories in the order in which you create them. You can reorder them to display in any order you'd like. 
Important:
Reordering categories and subcategories changes their order for all languages in your Help Center. 

To reorder a category or subcategory:

  1. Hover over the Articles icon  in the side panel and click Categories.
  2. Reorder a category or a subcategory:
    • Category: 
      1. Hover over a category. 
      2. Click the Reorder icon then drag and drop it into a new position on the list. 
    • Subcategory: 
      1. Click the category containing the subcategory. 
      2. Hover over a subcategory.
      3. Click the Reorder icon then drag and drop it into a new position on the list.  

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Deleting Categories and Subcategories

You can delete any category or subcategory that you no longer need.  Important:You cannot delete a category or subcategory that contains articles.Before deleting a category: Delete or move all articles in the category, then delete all subcategories in the category.Before deleting a subcategory: Delete or move all articles within the subcategory.Tip:You can also hide a category from your Help Center.Click an option to learn more:Delete a categoryMake sure the category contains no articles or subcategories.Hover over the Articles icon  and click Categories.Hover over the category you want to delete, and click the Show More icon  on the right.Click Delete Category.Click Delete to confirm.Delete a subcategoryMake sure the subcategory contains no articles.Hover over the Articles icon  and click Categories.Click the relevant category. Hover over the relevant subcategory and click the Show More icon  on the right.Click Delete Subcategory.Click Delete to confirm.

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Renaming Your Categories and Subcategories

You can rename your categories and subcategories as your business grows and your products change.Click an option to learn more:Rename a categoryHover over the Articles icon  and click Categories.Hover over the relevant category and click the Show More icon .Click Rename and enter and new name for your category.Click Save.Rename a subcategoryHover over the Articles icon  and click Categories.Click the relevant category on the left. Hover over the relevant subcategory name and click the Show More icon .Click Rename and enter and new name for your subcategory.Click Save.

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Converting a Subcategory Into a Category

To give a subcategory more prominence in your Help Center, you can convert it into a category.  To convert a subcategory into category:Hover over the Articles icon in the side panel and click Categories.Select the category containing the relevant subcategory. Hover over the subcategory.Click the Reorder icon then drag and drop it between existing categories.  

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