Setting Up a Contact Form in Your Widget

Allow customers to submit tickets through a contact form in your Widget. Customize your form's content options and fields to gather crucial information about each issue. The more you know about your customers, the better your replies will be!
Before you begin:
Create a widget (if you haven't already) so you can set up your contact form. 
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. 

To set up a contact form in your Widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Hover over the widget you'd like to set up and click Edit.
  2. (For multilingual widgets): Click the language next to Settings for and select a language. 
  1. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options
  1. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article as "not helpful." 
  1. Make sure the Contact Form toggle is enabled and click Manage
  1. Customize the Contact Form Header:
8.  Customize the Contact Form Fields:
9.  Set the Contact Form Availability business hours:
10.  Scroll up and click Save next to Text & Field Settings.

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