Setting Up Contact Options for Your Widget

Turn your Widget into a support channel where customers can get in touch via Live Chat, Contact Form, or Phone Support.
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. 

To set up contact options for your Widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Hover over the widget you'd like to set up and click Edit.
  2. (For multilingual widgets): Click the language next to Settings for and select a language. 
  1. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options
  1. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your Widget as "not helpful." 
  1. Click the toggle next to the relevant contact options to enable: