Setting Up Live Chat in Your Widget

Provide real-time chat support for customers seeking immediate help by adding Live Chat to your Widget. 
Before you begin:
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. 

To set up Live Chat in your Widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Hover over the widget you'd like to add Live Chat to and click Edit
  2. (For multilingual widgets): Click the language next to Settings for and select a language. 
  1. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options
  1. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your Widget as "not helpful." 
  1. Click the Live Chat toggle to enable Live Chat in your Widget. 
  2. Click Manage next to Live Chat.
  1. Customize the Chat Header.
9.  Customize the Chat Options.
10.  Customize your widget's satisfaction survey content. 
11.  Set your Live Chat Availability business hours.
12.  Scroll up and click Save next to Live Chat Settings.

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