Setting Up Email as a Support Channel

Set up mailboxes in your Wix Answers account to send and receive tickets via email. You can forward your existing email addresses or add mailboxes that use Wix Answers email addresses. Then choose which email to use as your primary fallback mailbox. This is the default "reply to" address for emails sent from your account or brand. 

If you added brands to your account, you decide which brand is associated with each mailbox. You also determine which email should be your primary mailbox, in case you have multiple mailboxes. 
Recommended:
We recommend creating mailboxes for each support topic you want to treat differently. Then use Automatic Actions to assign tickets from certain mailboxes to specific team members or groups. 
Before you begin:
Connect an outgoing email domain if you want your domain to appear at the end of your email addresses. 

To add a mailbox to your Wix Answers account:

  1. In the Wix Answers app, go to Settings > Support Channels > Email.
  1. Click + Add Mailbox.
  2. Enter a name for your mailbox in the Name field. 
  3. (If you added multiple brands) Click the Brand drop-down and select the brand you want the mailbox's tickets to be associated with. 
  4. (Optional) Connect an external email address to forward its emails to this mailbox.
6.  Click Save.
Notes:
  • Click the Show More icon next to a mailbox to edit, delete, or make it your primary mailbox.
  • Wix Answers supports email forwarding from mailboxes, but does not support forwarding from email aliases or groups. 
To protect you from spam:
You can receive up to 250 emails per day in each of your Wix Answers mailboxes. To allow more emails, set up email forwarding from your own mailbox. Then provide customers with your email forwarding address instead of your Wix Answers mailbox address.