Setting Up Phone Support in Your Widget

Allow customers to request callbacks from anywhere in your product by adding phone support to your widgets. 
Before you begin:
Create a widget (if you haven't already) so you can add phone support to it. 
We're currently in the process of releasing new widget settings. If you're unable to follow the directions listed below, please contact Wix Answers Support for help. 

To add phone support to your widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Select the relevant widget. 
  2. (For multilingual widgets): Click the language next to Settings for and select a language. 
  1. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options
  1. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your widget as "unhelpful." 
  1. Click the Phone Support toggle to enable phone support in your widget. 
  2. Click Manage next to Phone Support.
  1. Customize the Form Header:
9.  Customize the Form Fields & Options:
10.  Set your Phone Support Availability business hours:
11.  Scroll up and click Save next to Callback Layout & Content.
Spam protection:
To prevent spam, customers receive a verification code when they request a callback. They must enter the code to submit their request.