Setting Up Your Help Center as a Support Channel

In Wix Answers, you can control exactly how customers can contact you (e.g. through a contact page, a widget, Facebook, etc.). Note that you can also allow customers to contact you by directly from an article, either by clicking a click below the article text or through link in the footer.

To set up your Help Center as a support channel:

  1. In the Wix Answers app, go to Settings > Support Channels > Help Center.
  1. Click the Tickets tab at the top.
  2. Click the toggles to enable or disable the following contact options:
    • Article Page: Customers can contact you from under the article:
      • Enabled: The contact option appears when a customers selects No under Did this answer your question?.
      • Disabled: Customers cannot contact you from the article pages.
    • Help Center Footer: Customers can contact you from your footer:
      • Enabled: The contact option appears in the footer of all your Help Center pages.
      • Disabled: The contact option does not appear in the footer.
  1. Click Edit under How can your customers contact you? to customize what happens when customers click to contact you through an article.
  2. Select an option:
    • Submit a ticket via the Answers Contact Form: Customers fill in the form in order to contact you. The form comes with four mandatory fields. Click Add Field to add another field.
    • Submit tickets via an external Contact Form: Customers are directed to your external contact page or form to contact you. Enter the URL of your contact page or form.
    • Submit tickets via Email: Customers are directed to contact you via email when clicking the Contact Us button. Enter your email address.
  3. Click Save.