Supported File Types

In several areas of Wix Answers (tickets, chats, articles) you can upload a file. Wix Answers accepts the following files types.
Important:
  • The maximum file size you can upload is 30 MB (31,457,280 bytes). 
  • In WhatsApp chats, you can attach audio files up to 16 MB, image files up to 5 MB, and video files up to 16 MB. 
  • In Twitter tickets and Instagram tickets, you can attach files up to 4.76 MB (5,000,000 bytes) of the following file types only: JPG, PNG, GIF, WEBP, and MP4.
Supported types:
  • Images: JPEG, JPG, PNG, GIF, ICO, BMP, TIFF
  • Documents: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, CSV, XML, TXT, LOG
  • Audio: WAV, AIF, AIFC, AIFF, MP3, MPGA, MPG, MPA, GSD, GSM, AU, SND
  • Video: MP4, QT, MOV (after uploading a MOV file, the file may appear as a QT file)
Tip:
Contact us if you'd like to request the ability to attach additional file types.