Wix Answers Help Center
Wix Answers supports the following languages:
Two-Letter Language Code
Add additional languages to your Wix Answers account at any time to support multiple languages.
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Adding a Language to Your Wix Answers Account
With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list of the languages supported by Wix Answers.To add a language:Hover over Settings in the side panel. Hover over Account.Click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Note:Adding languages in your Wix Answers account automatically adds them to your ticketing system, but not to your Help Center or Widgets. Make sure to also enable languages within your Help Center and Widgets to display articles for each language. Learn how to:Enable a language in your Help CenterEnable a language in your Widget
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Displaying a Language in Your Help Center
Add language options to your Help Center to let international customers get the help they need.Start by adding a language in your Wix Answers account settings. The language is automatically added to your ticketing system. Then translate your Help Center articles. When you're ready, follow the instructions below to display the language in your Help Center. To display a language in your Help Center:Hover over Settings in the side panel and click Help Center.Click the Advanced tab.Click the toggle next to each language you want to display.Note:Disabling a language may have an effect on your help center's SEO. Learn More
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Localizing (Translating) Your Help Center
Wix Answers provides you with all the tools you need to localize (translate) your content. Step 1 | Add Supported LanguagesWhen signing up, you are asked to choose your primary language. You can add additional languages at any time. For every language you add, you receive localized email and Help Center templates. Click here to see the list of supported languages.Show me howHover over Settings in the side panel. Hover over Account and click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Step 2 | Localize Your Help Center Titles and TextWhen you add a new supported language, your Help Center template is automatically localized. However, you can go in and edit the titles and text if you wish to do this manually.Show me howHover over Settings in the side panel. Hover over Help Center.Click Design & Text.Click the Text tab.Select the relevant language.Edit the titles and text that appear in your Help Center.Click Save.Step 3 | Localize Your CategoriesCategories you create in your primary language are automatically added to your localized Knowledge Base. Make sure to localize your categories before publishing your articles.Show me howHover over the Knowledge Base icon in the side panel and click Categories.Select the relevant language.Hover over the relevant category and click the Show More icon .Click Rename and enter a translated name for your category.Click Save.Step 4 | Localize Your ArticlesWix Answers provides a simple to use system which allows you to create and manage all of your localization tasks. Once an article is ready to be localized you can create a translation task. Show me howNote: You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Go to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Your translators can then open and localize the article. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. NoteYou can send new translation tasks each time that you update the content.Step 5 | Display the Language in Your Help CenterNew languages are automatically added to your ticketing system. However in order for them to appear in your help center you must enable them manually.Show me howHover over Settings in the side panel. Hover over Help Center.Click Advanced.Click the toggle next to each language you want to display.Tip:Streamline your translation process with Crowdin, a third party localization management tool.
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Request: Additional Supported Languages
Currently, Wix Answers supports several languages. Click here to see the list of supported languages.We are always working to update and improve our products, and your feedback is greatly appreciated. Please let us know what languages you want to add and click Vote for this feature to make sure you're updated.
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